DELL-BRANDED HARDWARE PRODUCTS COME WITH A LIMITED WARRANTY. THE LIMITED WARRANTY COVERING YOUR PARTICULAR SYSTEM WILL BE NOTED ON YOUR INVOICE AND INCLUDED IN THE DOCUMENTATION ACCOMPANYING YOUR SYSTEM.
DELL-BRANDED MONITORS PURCHASED INDEPENDENT OF A SYSTEM PURCHASE COME WITH THE LIMITED WARRANTY SET OUT BELOW.
(For US customers, a copy of Dell's limited warranty statement can be obtained by writing Dell at USA L.P., Attn: Warranties, One Dell Way, Round Rock, TX 78682.)
Dell Computer Corporation
("Dell") manufactures its hardware products from parts
and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in materials
and workmanship. The warranty term is three years beginning on
the date of invoice, as described in the following text:
Damage due to shipping the products to you
is covered under this warranty. Otherwise, this warranty does not
cover damage due to external causes, including accident, abuse,
misuse, problems with electrical power, servicing not authorized
by Dell, usage not in accordance with product instructions,
failure to perform required preventive maintenance, and problems
caused by use of parts and components not supplied by Dell.
This warranty does not cover any items that
are in one or more of the following categories: software;
external devices (except as specifically noted); accessories or
parts added to a Dell system after the system is shipped from
Dell; accessories or parts added to a Dell system through Dell's
system integration department; accessories or parts that are not
installed in the Dell factory; or DellWare™ products.
Monitors, keyboards, and mice that are Dell-branded or that are
included on Dell's standard price list are covered under this
warranty; all other monitors, keyboards, and mice (including
those sold through the DellWare program) are not covered.
Batteries for portable computers are covered only during the
initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the
invoice date, Dell will repair or replace products covered under
this limited warranty that are returned to Dell's facility. To
request warranty service, you must call Dell's Customer Technical
Support within the warranty period. Refer to "Getting
Help" in your Installation and Troubleshooting Guide
to find the appropriate telephone number for obtaining customer
assistance. If warranty service is required, Dell will issue a
Return Material Authorization Number. You must ship the products
back to Dell in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment. Dell will ship the repaired or
replacement products to you freight prepaid if you use an address
in the continental U.S., where applicable. Shipments to other
locations will be made freight collect.
NOTE: Before you
ship the product(s) to Dell, back up the data on the
hard-disk drive(s) and any other storage device(s) in the
product(s). Remove any removable media, such as
diskettes, CDs, or PC Cards. Dell does not accept
liability for lost data or software.
Dell owns all parts removed from repaired
products. Dell uses new and reconditioned parts made by various
manufacturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a product, its
warranty term is not extended.
Coverage During Years Two and Three
During the second and third years of this
limited warranty, Dell will provide, on an exchange basis and
subject to Dell's Exchange Policy in effect on the date of the exchange, replacement parts for the
Dell hardware product(s) covered under this limited warranty when
a part requires replacement. You must report each instance of
hardware failure to Dell's Customer Technical Support in advance
to obtain Dell's concurrence that a part should be replaced and
to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in the continental U.S.
or Canada, where applicable. Shipments to other locations will be
made freight collect. Dell will include a prepaid shipping
container with each replacement part for your use in returning
the replaced part to Dell. Replacement parts are new or
reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The warranty term for
a replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if
the replaced part is not returned to Dell. The process for
returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to
Dell, will be in accordance with Dell's Exchange Policy in effect
on the date of the exchange.
You accept full responsibility for your
software and data. Dell is not required to advise or remind you
of appropriate backup and other procedures.
General Provisions
THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO
JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS
IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN
THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR
THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH
ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER SUCH PERIOD.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE
REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION
ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR
LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY
TO YOU.
These provisions apply to Dell's limited
three-year warranty only. For provisions of any service contract
covering your system, refer to your invoice or the separate
service contract that you will receive.
If Dell elects to exchange a system or
component, the exchange will be made in accordance with Dell's
Exchange Policy in effect on the date of the exchange. In any
instance in which Dell issues a Return Material Authorization
Number, Dell must receive the product(s) for repair prior to the
expiration of the warranty period in order for the repair(s) to
be covered by the warranty.
NOTE: If you
chose one of the available warranty and service options
in place of the standard limited three-year warranty
described in the preceding text, the option you chose
will be listed on your invoice.
Dell Computer Corporation
("Dell") manufactures its hardware products from parts
and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in materials
and workmanship. The warranty term is three years beginning on
the date of invoice, as described in the following text.
Damage due to shipping the products to you
is covered under this warranty. Otherwise, this warranty does not
cover damage due to external causes, including accident, abuse,
misuse, problems with electrical power, servicing not authorized
by Dell, usage not in accordance with product instructions,
failure to perform required preventive maintenance, and problems
caused by use of parts and components not supplied by Dell.
This warranty does not cover any items that
are in one or more of the following categories: software;
external devices (except as specifically noted); accessories or
parts added to a Dell system after the system is shipped from
Dell; accessories or parts added to a Dell system through Dell's
system integration department; accessories or parts that are not
installed in the Dell factory; or DellWare™products.
Monitors, keyboards, and mice that are Dell-branded or that are
included on Dell's standard price list are covered under this
warranty; all other monitors, keyboards, and mice (including
those sold through the DellWare program) are not covered.
Batteries for portable computers are covered only during the
initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the
invoice date, Dell will repair or replace products covered under
this limited warranty that are returned to Dell's facility. To
request warranty service, you must call Dell's Customer Technical
Support within the warranty period. Refer to "Getting
Help" in your Installation and Troubleshooting Guide
to find the appropriate telephone number for obtaining customer
assistance. If warranty service is required, Dell will issue a
Return Material Authorization Number. You must ship the products
back to Dell in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment. Dell will ship the repaired or
replacement products to you freight prepaid if you use an address
in Canada, where applicable. Shipments to other locations will be
made freight collect.
NOTE: Before you
ship product(s) to Dell, back up the data on the
hard-disk drive(s) and any other storage device(s) in the
product(s). Remove any removable media, such as
diskettes, CDs, or PC Cards. Dell does not accept
liability for lost data or software.
Dell owns all parts removed from repaired
products. Dell uses new and reconditioned parts made by various
manufacturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a product, its
warranty term is not extended.
Coverage During Years Two and Three
During the second and third years of this
limited warranty, Dell will provide, on an exchange basis and
subject to Dell Exchange Policy in effect on the date of the
exchange, replacement parts for the Dell hardware product(s)
covered under this limited warranty when a part requires
replacement. You must report each instance of hardware failure to
Dell's Customer Technical Support in advance to obtain Dell's
concurrence that a part should be replaced and to have Dell ship
the replacement part. Dell will ship parts (freight prepaid) if
you use an address in the continental U.S. or Canada, where
applicable. Shipments to other locations will be made freight
collect. Dell will include a prepaid shipping container with each
replacement part for your use in returning the replaced part to
Dell. Replacement parts are new or reconditioned. Dell may
provide replacement parts made by various manufacturers when
supplying parts to you. The warranty term for a replacement part
is the remainder of the limited warranty term.
You will pay Dell for replacement parts if
the replaced part is not returned to Dell. The process for
returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to
Dell, will be in accordance with Dell's Exchange Policy in effect
on the date of the exchange.
You accept full responsibility for your
software and data. Dell is not required to advise or remind you
of appropriate backup and other procedures.
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR
CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. DELL
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS
ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT
APPLY TO YOU.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH
VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE
REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION
ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR
LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY
TO YOU.
These provisions apply to Dell's limited
three-year warranty only. For provisions of any service contract
covering your system, refer to your invoice or the separate
service contract that you will receive.
If Dell elects to exchange a system or
component, the exchange will be made in accordance with Dell's
Exchange Policy in effect on the date of the exchange. In any
instance in which Dell issues a Return Material Authorization
Number, Dell must receive the product(s) for repair prior to the
expiration of the warranty period in order for the repair(s) to
be covered by the warranty.
NOTE: If you
chose one of the available warranty and service options
in place of the standard limited three-year warranty
described in the preceding text, the option you chose
will be listed on your invoice.
DELL Products, Raheen Industrial Estate,
Limerick, Ireland (DELL) warrants to the end-user in accordance
with the following provisions that its branded hardware products,
purchased by the end-user from a DELL company or an authorized
DELL distributor, in the European Union, Norway or Switzerland,
will be free from defects in materials, workmanship and design
affecting normal use, for a period of one year as of the original
purchase date. Products for which proper claims are made will, at
DELL’s option, be repaired or replaced at DELL’s
expense.
Exclusions
This Guarantee does not apply to defects
resulting from: improper or inadequate installation, use or
maintenance; actions or modifications by unauthorized third
parties or the end-user; accidental or willful damage or normal
wear and tear.
Making a claim
Claims must be made in the European Union,
Norway or Switzerland, by contacting the point of sale or any
DELL office within the guarantee period. The end-user must always
supply proof of purchase, indicating name and address of the
seller, date of purchase, model and serial number, name and
address of the customer and details of symptoms and configuration
at time of malfunction, including peripherals and software used.
Otherwise, DELL may refuse the guarantee claim. Upon diagnosis of
a warranted defect, DELL will make arrangements, and pay for
ground freight and insurance to and from DELL repair/ replacement
center. End-user must ensure defective product is available for
collection properly packed in original or equally protective
packaging together with details listed above and the return
number provided to the end-user by DELL.
Limitation and Statutory Rights
DELL makes no other warranty, guarantee or
like statement other than as explicitly stated above and this
Guarantee is given in place of all other guarantees whatsoever,
to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the
end-user’s sole and exclusive remedy against DELL or any of
its affiliates, and neither DELL nor any of its affiliates shall
be liable for loss of profit or contracts, or any other indirect
or consequential loss arising from negligence, breach of
contract, or howsoever.
This Guarantee does not impair or affect
mandatory statutory rights of the end-user against and/or any
rights resulting from other contracts concluded by the end-user
with DELL and/or any other seller.
General Provisions
DELL MAKES NO EXPRESS WARRANTIES
OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT.
DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS
ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT
APPLY TO YOU.
DELL’S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO
JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY
BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING
WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE
FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION
MAY NOT APPLY TO YOU.
These provisions apply to
Dell’s limited three-year warranty only. For provisions of
any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
NOTE: If you chose one
of the available warranty and service options in place of
the standard limited three-year warranty described in the
preceding text, the option you chose will be listed on
your invoice.
We value our relationship with
you and want to make sure that you're satisfied with your purchases. That's why
we offer a "Total Satisfaction" return policy for most products that you, the
end-user customer, purchase directly from Dell. Under this policy, you may
return to Dell products that you purchased directly from Dell for a credit or a
refund of the purchase price paid, less shipping and handling and applicable
return fees as follows:
New Hardware Products and
Accessories -- Unless you have a separate agreement with Dell, all hardware,
accessories, peripherals, parts, and unopened software still in its sealed
package, excluding the products listed below, may be returned within
twenty-one (21) days from the date on the packing slip or invoice. New
PowerEdge , PowerConnect and PowerVault products may be returned
within thirty (30) days from the date on the packing slip or invoice except
that new PowerEdge SC servers and n series products purchased from the
Small and Medium Business Sales Division may only be returned within
fourteen (14) days from the date on the packing slip or invoice. To return
applications software or an operating system that has been installed by
Dell, you must return the entire computer. A different return policy applies
to non-defective products purchased through Dell's Software and Peripherals
division by customers of our Small and Medium Business divisions. Those
products may be returned within twenty-one (21) days from the date on the
packing slip or invoice, but a fifteen percent (15%) return fee will be
deducted from any refund or credit. The "Total Satisfaction" Return Policy
and Software and Peripherals division return policy are not available for
Dell | EMC storage products, EMC-branded products, Unisys-branded products,
PowerVault,160T tape libraries, enterprise software, non-Dell branded
enterprise products, software and/or software licenses purchased under any
type of volume purchase agreement or any non-Dell customized hardware and/or
software product(s).
Reconditioned or
Refurbished Dell-Branded Hardware Products and Parts - All reconditioned or
refurbished PowerEdge , PowerConnect and PowerVault products may be
returned within thirty (30) days from the date on the packing slip or
invoice. All other reconditioned or refurbished Dell-branded hardware
products and parts may be returned within fourteen (14) days of the date on
the packing slip or invoice.
How to Return - To return
products, e-mail or call Dell customer service to receive a Credit Return
Authorization Number within the return policy period applicable to the
product you want to return. You must obtain a Credit Return Authorization
Number in order to return the product. See "Contacting Dell" or "Getting
Help" in your customer documentation (or
www.dell.com/us/en/gen/contact.htm)
to find the appropriate contact information for obtaining customer
assistance.
You must ship the products to Dell
within five (5) days of the date that Dell issues the Credit Return
Authorization Number. You must also return the products to Dell in their
original packaging, in as-new condition along with any media, documentation, and
all other items that were included in the original shipment, prepay shipping
charges, and insure the shipment or accept the risk of loss or damage during
shipment.
