User Guide

Troubleshooting: Dell 2000FP Color Monitor User's Guide

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Troubleshooting: Dell™ 2000FP Color Display User's Guide

Display Specific Troubleshooting • Common Problems • Product Specific Problems

Display Specific Troubleshooting

Self-Test Feature Check (STFC)

Your display provides a self-test feature that allows you to check whether your display is functioning properly. If your display and computer are properly connected but the display screen remains dark, run the display self-test by performing the following steps:

Turn off both your computer and the display.
Unplug the video cable from the back of the computer.
Turn on the display.
If the display is functioning properly, you will see the STFC pattern.

While in self-test mode, the power management indicator remains green and the STFC pattern scroll through the screen.
Turn off your display and reconnect the video cable; then turn on both your computer and the display.

If your display screen still remains dark after you use the previous procedure, check your video controller and computer system; your display is functioning properly.

In Power Save Mode

When the computer system is under power saving mode, the display will show the message of In Power Save Mode. Then press any key to reactivate the PC system.

Common Problems

The following table contains general information about common display problems you might encounter.

COMMON SYMPTOMS	WHAT YOU SEE	POSSIBLE SOLUTIONS
No Video/ Power LED off	No picture, display’s dead.	Check connection integrity Electric outlet verification
No Video/ Power LED on	No picture or no brightness	Increase brightness & contrast controls Perform display self test feature check Check for bent or broken pins on the signal cable Make sure the correct video input source is selected
Poor Focus	Picture is fuzzy, blurry or ghosting	Push Auto key Adjust Phase and Clock controls via OSD Eliminate video extension cables Perform display reset Decrease brightness & contrast controls Lower video resolution or increase font size
Shaky/Jittery Video	Wavy picture or fine movement	Push Auto key Adjust Phase and Clock controls via OSD Perform display reset
Missing Pixels	LCD screen has spots	Cycle power on-off These are some pixels that are permanently off and is normal in LCD technology
Stuck-on Pixels	LCD screen has bright spots	Cycle power on-off These are some pixels that are permanently on and is normal in LCD technology
Brightness Problems	Picture too dim or too bright	Perform display reset Adjust brightness & contrast controls
Geometric Distortion	Screen not centered correctly	Push Auto key Adjust the centering controls Perform display reset Ensure display is in proper video mode
Horizontal/Vertical Lines	Screen has one or more lines	Perform display reset Adjust Phase and Clock controls via OSD Push Auto key Perform display self test feature check Check for bent or broken pins
Sync Problems	Screen is scrambled or appears torn	Adjust Phase and Clock controls via OSD Push Auto key Perform display self test feature check Check for bent or broken pins If using Microsoft® Windows®, boot up in the "safe mode"
LCD Scratched	Screen has scratches or smudges	Turn display off and clean the screen
Safety Related Issues	Visible signs of smoke or sparks	Do not perform any troubleshooting steps Display needs to be replaced
Intermittent Problems	Display malfunctions on & off	Ensure display is in proper video mode Ensure video cable connection is secure Perform display reset Perform display self test feature check

Product Specific Problems

SPECIFIC SYMPTOMS	WHAT YOU SEE	POSSIBLE SOLUTIONS
Cannot adjust the display with the buttons on the front panel	OSD does not appear on the screen	Disconnect AC power from the display, wait five minutes and then re-connect AC power
Screen image is too small	Image is centered on screen, but does not fill entire viewing area	Adjust the Scaling feature via the OSD and select Fill. This feature is located under Image Settings

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