If Wakeup on LAN does not function on a client computer system, perform the following checks:
Use either Dell™ OpenManage™ IT Assistant or system setup on the client system to verify that Wakeup on LAN is enabled. See your Dell system documentation for detailed information.
Ensure that the correct network interface card (NIC) driver is installed. Updated drivers are available on the Dell support website at support.dell.com.
Perform the following steps:
In Device Manager, double-click the NIC to open the NIC properties window.
Click Configure.
On the Advanced tab, set the Wake-up property to Magic Packet.
Remote Connection to WMI and Remote BIOS Update
If Common Information Model (CIM) information for a remote client computer system is not available to the management application, or if remote BIOS update, which uses distributed component object model (DCOM), fails, perform the following steps:
To verify that the client system is connected to the network, at the command prompt on the server, type:
ping <client system name> and press <Enter>.
If both the server and the client system are in a domain, perform the following steps:
Verify that the domain administrator account has administrator privileges for both systems.
If you are using IT Assistant on the server system, run the IT Assistant ConfigServices utility (configservices.exe found in the /bin directory of the IT Assistant installation directory). Configure IT Assistant to run under the account of the domain administrator, and verify that DCOM and CIM are enabled. See the IT Assistant User's Guide for information.
If you are using IT Assistant, use the domain administrator account to configure the IT Assistant subnet discovery for the client system. If the system has already been discovered, remove the system from the list of discovered systems, configure subnet discovery for it, and then rediscover it. See the IT Assistant User's Guide for information.
If both the server and the client system are in a workgroup (not in a domain), perform the following steps:
If the client system is running the Microsoft® Windows® XP Professional or Windows XP Professional x64 Edition operating system and the server is running Windows 2000, verify that Service Pack 2 or later is installed on the server.
If the client system is running a version of Windows XP and is not part of a domain, edit the registry to allow remote connection with administrative privileges.
NOTICE: Back up your system data files before making changes to the registry. Incorrectly editing the registry may render your operating system unusable.
To make the registry change on the client system, click the Start button, click Run, then type regedit, and click OK. In the Registry Editor window, navigate to:
My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
Set the forceguest value to 0 (by default it is 1). Unless you modify this value, the user remotely connecting to the system has guest privileges only, even if the supplied credentials should provide administrative privileges.
Create an account on the client system with the same user name and password as an administrator account on the system running your WMI management application.
If you are using IT Assistant, run the IT Assistant ConfigServices utility (configservices.exe found in the /bin directory under the IT Assistant installation directory). Configure IT Assistant to run under a local administrator account, which is also now an administrator on the remote client. Also, verify that DCOM and CIM are enabled. See the IT Assistant User's Guide for information.
If you are using IT Assistant, use the administrator account (from the above steps) to configure subnet discovery for the client system. Enter the user name as <client machine name>\<account name>. If the system has already been discovered, remove the system from the list of discovered systems, configure subnet discovery for it, and then rediscover it. See the IT Assistant User's Guide for information.
Installation Problems
If you are unable to complete installation of OMCI, check the following:
You must have administrative rights on the target system.
The target system must be a Dell system with SMBIOS version 2.3 or later.
The system must be running the Microsoft Windows 2000, Windows XP Professional, or Windows XP Professional x64 Edition operating system.
