###################################################################### DELL OPENMANAGE(TM) INSTALLATION AND SERVER MANAGEMENT README ###################################################################### Version 4.3 Release Date: February 2005 Dell OpenManage Subscription Service Kit consists of a suite of five CDs to assist you in installing, configuring, and updating the necessary programs and operating systems you need to get your PowerEdge(TM) server up and running. ###################################################################### CONTENTS ###################################################################### * Criticality * Compatibility/Minimum Requirements * Release Highlights - Features * Release Highlights - Fixes * Installation * User Notes * Known Issues ###################################################################### CRITICALITY ###################################################################### 2 = Recommended ###################################################################### COMPATIBILITY/MINIMUM REQUIREMENTS ###################################################################### The following Dell(TM) PowerEdge systems are supported for "Dell PowerEdge Installation and Server Management" CD version 4.3: Dell PowerEdge 350, 500, 600SC, 650, 700, 750, 800, 1400, 1500SC, 1550, 1600SC, 1650, 1655MC, 1750, 1800, 1850, 1855MC, 2400, 2450, 2500, 2550, 2600, 2650, 2800, 2850, 4400, 4600, 6400, 6450, 6600, 6650, 6800, 6850, and 8450. The following Dell PowerVault(TM) systems are supported: PV 735N, 745N, 750N, 755N, 770N, and 775N. ###################################################################### Release Highlights - Features ###################################################################### * Added installation support for Dell OpenManage Server Administrator Storage Management Service under Microsoft(R) Windows(R) and Red Hat(R) Enterprise Linux. * Leveraged native install technologies for each operating system for Server Administrator installs. * Added Server Update Utility (SUU) 1.0 to the "Dell PowerEdge Updates" CD. SUU is a CD-based application for identifying and applying updates on your PowerEdge server(s). ###################################################################### Release Highlights - Fixes ###################################################################### N/A ###################################################################### INSTALLATION ###################################################################### * On Microsoft Windows operating systems, run "setup.exe" from the "srvadmin\windows" directory of the CD or the software package. * On Red Hat Enterprise Linux operating systems, to perform an Express Install, navigate to the "/linux/express-install-with-RAC3" or "/linux/express-install-with-RAC4" subdirectory and execute the following RPM command (from the CD or software package): rpm -ihv *.rpm. * On Novell(R) NetWare(R) operating systems, run "nwconfig" and set the installation path to the "netware" directory of the CD or the software package. * Detailed installation instructions, including silent install options, can be found in the "Dell OpenManage Installation and Security User's Guide" on the "Installation and Server Management" CD. ###################################################################### USER NOTES ###################################################################### ====================================================================== USER NOTES FOR ALL SUPPORTED OPERATING SYSTEMS ====================================================================== * If a reboot is required after installation of Server Administrator, the CD must be removed from the CD drive. * Adaptec utilities are no longer available on the "Installation and Server Management" CD. They continue to be available for customer downloads from the Dell support website at "support.dell.com". * The "Dell OpenManage Software Quick Installation Guide" provides instructions on how to install the applications on the "Installation and Server Management" CD for all supported operating systems. See the "index.htm" file in the "srvadmin\docs\en\OpenManage_QIG" directory on the "Installation and Server Management" CD. * If you are running any application on the "Installation and Server Management" CD, close the application before installing Server Administrator applications. * We strongly recommend that you upgrade / install this version of the Dell OpenManage software. Beginning with OM 4.4, upgrade of Dell OpenManage software prior to OM 4.3 will no longer be supported: you will have to manually uninstall old versions of Dell OpenManage prior to OM 4.3 in order to install newer versions of the Dell OpenManage software. ====================================================================== USER NOTES FOR SUPPORTED WINDOWS OPERATING SYSTEMS ====================================================================== * MSI requires all installers to specify the MEDIAPACKAGEPATH property if the MSI file does not reside on the root of the CD. This property is set to "\srvadmin\windows\SystemsManagement" for the Server Administrator MSI package. If you decide to make your own CD you must make sure that the cd layout stays the same. The SysMgmt.msi file must reside under the folder "\srvadmin\windows\SystemsManagement" on the CD. For more detailed information, go to the following Microsoft web site. "http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ msi/setup/mediapackagepath.asp" * If you plan/desire to use service packs (MSP files) to upgrade your Dell OpenManage software in subsequent releases (OM 4.4 and beyond), we strongly recommend that you upgrade / install this version of Dell OpenManage, which uses native install technologies. MSP files are much smaller in size. * Microsoft Installer (MSI) reference counting takes effect if you install the Intel(R) SNMP agent using the MSI provided by Intel and then install the Intel SNMP agent again using Dell OpenManage Install. The Intel SNMP agent is not removed during installation of either MSI; you must remove both installers from the system to remove the agent. * When launching the MSI installation packages from the CD browser on Windows, all MSI output will be logged into this file: "SysMgmt.log". It is stored at %TEMP%. * During Server Administrator installation, if the Array Manager component is selected for installation and the Storage Management component is not (or vice versa), the "space required" display for the unselected component will still show the required space due to common files being shared between the two components. * During installation of Server Administrator on Windows 2000, if an "Out of Memory" error message is displayed, you must exit the installation and free up memory. Shut down other applications or perform any other task that will free up memory, before re-attempting Server Administrator installation. * When installing Server Administrator on Windows 2000, you must select a disk drive that has space greater than the required space. This will ensure availability of additional space for the temporary installation space (not reflected in the required space) required by Windows Installer Service. * During installation/uninstallation, the Windows Installer Service may display the time remaining for the current task to complete. This is only an approximation by the Windows Installer Engine based on varying factors that are taken into consideration. * A new console window must be opened and CLI commands executed from that window after an "Unattended Installation" has completed. It is not possible to execute CLI commands from the same console window in which Server Administrator was installed. * If Server Administrator is being installed or uninstalled on a system where the web download version of Dell PowerEdge Diagnostics (version 2.2) is running, the Windows Installer Service may display a message stating that specific files needed by Server Administrator are in use by Diagnostics. Select the "Ignore" option in the message box as the files being referred to are not being used by Server Administrator. * When installing Server Administrator on Windows 2000 systems, additional "Custom Install" components selected during an "Express Install", are retained upon returning to the "Express Install" option. To remove these components, you must deselect them from the "Custom Install" dialog. * Before installing Server Administrator on Windows 2000 systems, verify that the "Unsigned non-driver installation behavior" policy is set to "Silently succeed." Otherwise the Dell OpenManage Installer cannot properly install Server Administrator applications. This policy can be found in Start menu > Programs > Administrative Tools > Local Security Policy. Expand "Security Settings > Local Policies > Security Options". After changing the policy, execute "secedit /refreshpolicy MACHINE_POLICY" from a command shell to immediately invoke the security policy change. After Server Administrator installation is completed, this policy can be set to its original value. ====================================================================== USER NOTES FOR SUPPORTED RED HAT LINUX OPERATING SYSTEMS ====================================================================== * To avoid warnings concerning the RPM package key during installation, import the key using the following command: "gpg --import /mnt/cdrom/srvadmin/linux/RPM-GPG-KEY" ====================================================================== USER NOTES FOR SUPPORTED NETWARE OPERATING SYSTEMS ====================================================================== * Installation from a USB drive (key) is not supported on NetWare for Server Administrator 4.3. * During the installation of managed system software for NetWare, the "System Management Security Utility" screen appears. When prompted to change the default password for Server Administrator, select "N". This retains the default user name as "root" and the default password as "calvin". In addition, when prompted to allow SNMP set operations in the Instrumentation Service, select "Y" to enable it. ###################################################################### KNOWN ISSUES ###################################################################### ====================================================================== ISSUES FOR ALL SUPPORTED OPERATING SYSTEMS ====================================================================== * If you already have Adaptec Fast Console installed on your system, you must uninstall this application before installing the Storage Management Service. ====================================================================== ISSUES FOR SUPPORTED WINDOWS OPERATING SYSTEMS ====================================================================== * Installing Server Administrator Remote Access Service and Management Station Remote Access Console for the Management Station simultaneously causes communication problems with the remote access card on the system. To resolve the issue, uninstall the Management Station Remote Access Console as it offers a subset of the functionalities provided by Server Administrator Remote Access Service. (139224) * In the “Custom Setup” screen, you must click on an active feature to view your hard drive space availability or to change the installation directory. For example, if Feature A is selected for installation (active) and Feature B is not active, the "Change" and "Space" buttons will be disabled if Feature B is clicked. You must click on Feature A to view your space availability or to change the installation directory. (139020) * When adding a feature, if you do not have sufficient disk space on the drive where Server Administrator or Management Station is installed, you will get an out-of-disk-space message suggesting that you can select a different destination drive. This is incorrect. To correct the problem, you must free up space on the drive where Server Administrator or Management Station is installed. (139143) * In the custom setup feature selection screen, you must highlight an active feature in order to change the directory to install or to see the space availability on all your hard drives. If feature A is selected to be installed (active) and feature B is not selected to be installed, the "Change" and "Space" buttons will be dimmed if Feature B is highlighted. You must move your mouse cursor and click on Feature A to get these functions. (139020) * When upgrading to add a feature and if you do not have sufficient disk space for the feature under the drive where you previously installed Server Administrator or Management Station, you will get an out-of-disk-space popup dialog suggesting that you could select a different destination drive. This is incorrect. You cannot choose a different destination drive. To correct the problem, you must free up space on the drive you previously installed Dell OpenManage software. (139143) * Server Administrator 1.x or 2.x must be removed to successfully install Server Administrator 4.3. Use "srvadmin\support\OMClean\OMClean.exe" found on your "Installation and Server Management" CD to remove ServerAdministrator 1.x or 2.x. (138227) * On Windows 2000 operating systems, a roll back to the original install configuration occurs if you cancel an uninstallation of Server Administrator. The roll back may not succeed for systems with Windows Installer Service 2.x failing to re-register dependent services. To resolve the issue, uninstall the failing component and reinstall it. This issue has been fixed for Windows Installer Service 3.x or higher. (138608) * When launching the Dell OpenManage Installer, an error message may be displayed stating a failure to load a specific library, a denial of access, or an initialization error. This is most likely due to insufficient COM permissions on the machine. See the following article to remedy this situation: http://support.installshield.com/kb/view.asp?articleid=Q104986 (124944) * When launching the "Quick Install Guide" or "User Guide" from the prerequisite checker, a Windows message will appear indicating that the page is blocked due to enhanced security configuration. You must add this site to the "Trusted Sites" list for the pages to be displayed or lower your security configuration. (134991) * If you already have Server Administrator 2.0 installed on a system, you will not be able to install Array Manager 3.6 or earlier on that system. You need to install Array Manager 3.7 or later using the Dell OpenManage Installer 4.3. * Uninstall any previous versions of Server Administrator before installing Citrix Metaframe (all versions). As errors may exist in the registry after the Citrix Metaframe installation, you will need to reinstall Server Administrator. (67690) * On Windows 2000 with MSI engine 2.0.2600.1183, installing Server Administrator using deployment tools which use user impersonation will not be able to install the Server Administrator device drivers. You must upgrade the Windows installer engine to version 3.0 and then run the install using deployment tools. (134411) * When upgrading from OpenManage Server Administrator 4.2 or prior, clicking the Cancel button during roll back will not return the system to it's prior Server Administrator version. If the prior version is still desired, then it must be reinstalled. (139139) ====================================================================== ISSUES FOR SUPPORTED RED HAT LINUX OPERATING SYSTEMS ====================================================================== * If the default install location of Server Administrator is changed during installation, some of the Server Administrator directories will not be deleted during uninstallation. This issue is related to the default behavior of the RPM engine. For example, if installed with the prefix "--prefix /opt/dell2/srvadmin2/abc/", rpm will only delete the last directory (abc) and the remaining directories (/opt/dell2/srvadmin2) are left behind. ====================================================================== ISSUES FOR SUPPORTED NOVELL NETWARE SYSTEMS ====================================================================== * Installing Server Administrator on systems running supported Novell NetWare operating systems may require that you run the "restart server" command to complete the installation. * For managed systems running NetWare 5.1 or 6.x: Before running the Server Administrator installation in silent mode, ensure that the NWconfig utility is not running. The Server Administrator installation depends on the NWconfig utility; if the utility is already running when you start a silent installation, it will fail and display the message: "This module is already loaded and cannot be loaded more than once." * The NetWare server may stop responding while stopping, uninstalling, or upgrading the Array Manager service. This problem may be experienced when using or upgrading from Array Manager Version 3.4 or earlier. To resolve the issue, stop the Array Manager service by entering the following at the command prompt: VXSTOP - F If the NetWare server stops responding while attempting to stop the service, edit the "autoexec.ncf" file and comment out the line containing ARRAYMGR.NCF. Commenting out this line prevents Array Manager from loading on the next reboot. You can then restart the NetWare server and proceed with the Array Manage uninstall or upgrade. ====================================================================== Information in this document is subject to change without notice. (C) 2004-2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: "Dell," "PowerEdge," and "Dell OpenManage" are trademarks of Dell Inc.; "Microsoft" and "Windows" are registered trademarks of Microsoft Corporation; "Novell" and "NetWare" are registered trademarks of Novell, Inc.; "Intel" is a registered trademark of Intel Corporation; "Red Hat" is a registered trademark of Red Hat, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Server Administrator uses the OverLIB JavaScript library. This library can be obtained from "www.bosrup.com". February 2005