User Guide

Contacting Dell: Dell PowerVault 128T Tape Library User and Service Guide

Contacting Dell: Dell™ PowerVault™ 128T Tape Library User and Service Guide

	Overview		Europe Contact Numbers
	International Dialing Codes		Asia and Other Regions Contact Numbers
	Americas Contact Numbers

Overview

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe Contact Numbers," and "Asia and Other Regions Contact Numbers" provide local telephone numbers, area codes, toll-free numbers, and e-mail addresses, if applicable, for each department or service available in various countries around the world.

If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in "International Dialing Codes," in addition to the local numbers provided in the other sections.

For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration:

To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration:

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTES: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally)—in other words, when your call originates in the same country you are calling from.

Have your Express Service Code ready when you call. This code helps Dell's automated-support telephone system direct your call more efficiently.

International Dialing Codes

Click a listed country to obtain the appropriate contact numbers.

Country (City)	International Access Code	Country Code	City Code
Australia (Sydney)	0011	61	2
Austria (Vienna)	900	43	1
Belgium (Brussels)	00	32	2
Brazil	0021	55	51
Brunei	—	673	—
Canada (North York, Ontario)	011	—	Not required
Chile (Santiago)	—	56	2
China (Xiamen)	—	86	592
Czech Republic (Prague)	00	420	2
Denmark (Horsholm)	00	45	Not required
Finland (Helsinki)	990	358	9
France (Paris) (Montpellier)	00	33	(1) (4)
Germany (Langen)	00	49	6103
Hong Kong	001	852	Not required
Ireland (Cherrywood)	16	353	1
Italy (Milan)	00	39	02
Japan (Kawasaki)	001	81	44
Korea (Seoul)	001	82	2
Luxembourg	00	352	—
Macau	—	853	Not required
Malaysia (Penang)	00	60	4
Mexico (Colonia Granada)	95	52	5
Netherlands (Amsterdam)	00	31	20
New Zealand	00	64	—
Norway (Lysaker)	00	47	Not required
Poland (Warsaw)	011	48	22
Portugal	00	35	—
Singapore (Singapore)	005	65	Not required
South Africa (Johannesburg)	09/091	27	11
Spain (Madrid)	00	34	91
Sweden (Upplands Vasby)	00	46	8
Switzerland (Geneva)	00	41	22
Taiwan	002	886	—
Thailand	001	66	—
UK(Bracknell)	010	44	1344
USA (Austin, Texas)	011	1	Not required

Americas Contact Numbers

Country (City)	Department Name or Service	Area Code	Local Number or Toll-Free Number
Brazil	Customer Support, Technical Support		toll free: 0800 90 3355
Brazil	Sales		toll free: 0800 90 3366
	Web site: http://www.dell.com/br
Canada (North York, Ontario)	Automated Order-Status System		toll free: 1-800-433-9014
	AutoTech (Automated technical support)		toll free: 1-800-247-9362
	Customer Care (From outside Toronto)		toll free: 1-800-387-5759
	Customer Care (From within Toronto)	416	758-2400
	Customer Technical Support		toll free: 1-800-847-4096
	Sales (Direct Sales—from outside Toronto)		toll free: 1-800-387-5752
	Sales (Direct Sales—from within Toronto)	416	758-2200
	Sales (Federal government, education, and medical)		toll free: 1-800-567-7542
	Sales (Major Accounts)		toll free: 1-800-387-5755
	TechFax		toll free: 1-800-950-1329
Chile (Santiago) NOTE: Customers in Chile call the U.S.A. for sales, customer, and technical assistance	Sales, Customer Support, and Technical Support		toll free: 1230-020-4823
Latin America NOTE: Customers in Latin America call the USA for sales, customer, and technical assistance.	Customer Technical Support (Austin, Texas, USA)	512	728-4093
	Customer Service (Austin, Texas, USA)	512	728-3619
	Fax (Technical Support and Customer Service) (Austin, Texas, USA)	512	728-3883
	Sales (Austin, Texas, USA)	512	728-4397
	SalesFax (Austin, Texas, USA)	512	728-4600 728-3772
Mexico NOTE: Customers in Mexico call the USA for access to the Automated Order-Status System and AutoTech.	Automated Order-Status System (Austin, Texas, USA)	512	728-0685
	AutoTech (Automated technical support) (Austin, Texas, USA)	512	728-0686
	Customer Technical Support	525	228-7870
	Sales	525	228-7811 toll free: 91-800-900-37 toll free: 91-800-904-49
	Customer Service	525	228-7878
	Main	525	228-7800
USA (Austin, Texas)	Automated Order-Status System		toll free: 1-800-433-9014
	AutoTech (for portable and desktop computers)		toll free: 1-800-247-9362
	Dell Home and Small Business Group (for portable and desktop computers):
	Customer Technical Support (Return Material Authorization Numbers)		toll free: 1-800-624-9896
	Customer Technical Support (Home sales purchased via http://www.dell.com)		toll free: 1-877-576-3355
	Customer Service (Credit Return Authorization Numbers)		toll free: 1-800-624-9897
	National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]):
	Customer Service and Technical Support (Return Material Authorization Numbers)		toll free: 1-800-822-8965
	Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions):
	Customer Service and Technical Support (Return Material Authorization Numbers)		toll free: 1-800-234-1490
	Dell Sales		toll free: 1-800-289-3355 toll free: 1-800-879-3355
	Spare Parts Sales		toll free: 1-800-357-3355
	DellWare™		toll free: 1-800-753-7201
	Desktop and Portable Fee-Based Technical Support		toll free: 1-800-433-9005
	Server Fee-Based Technical Support		toll free: 1-800-967-0765
	Sales (Catalogs)		toll free: 1-800-426-5150
	Fax		toll free: 1-800-727-8320
	TechFax		toll free: 1-800-950-1329
	Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired		toll free: 1-877-DELLTTY (1-877-335-5889)
	Switchboard	512	338-4400

Europe Contact Numbers

Country (City)	Department Name or Service	Area Code	Local Number or Toll-Free Number
Austria (Vienna) NOTE: Customers in Austria call Langen, Germany for Technical Support and Customer Care.	Switchboard	01	491 040
	Home/Small Business Sales	01	795676-02
	Home/Small Business Sales Fax	01	795676-05
	Home/Small Business Customer Care	01	795676-03
	Preferred Accounts/Corporate Customer Care		0660-8056
	Home/Small Business Technical Support	01	795676-04
	Preferred Accounts/Corporate Technical Support		0660-8779
	Web site: http://support.euro.dell.com
	E-mail: tech_support_central_europe@dell.com
Belgium (Brussels)	Technical Support	02	481 92 88
	Customer Care	02	481 91 19
	Home/Small Business Sales		toll free: 0800 16884
	Corporate Sales	02	481 91 00
	Fax	02	481 92 99
	Switchboard	02	481 91 00
	Web site: http://support.euro.dell.com
	E-mail: tech_be@dell.com
Czech Republic (Prague)	Technical Support	02	22 83 27 27
	Customer Care	02	22 83 27 11
	Fax	02	22 83 27 14
	TechFax	02	22 83 27 28
	Switchboard	02	22 83 27 11
	Web site: http://support.euro.dell.com
	E-mail: czech_dell@dell.com
Denmark (Horsholm) NOTE: Customers in Denmark call Sweden for fax technical support.	Technical Support		45170182
	Relational Customer Care		45170184
	Home/Small Business Customer Care		32875505
	Switchboard		45170100
	Fax Technical Support (Upplands Vasby, Sweden)	46	859005594
	Fax Switchboard		45170117
	Web site: http://support.euro.dell.com
	E-mail: den_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com
Finland (Helsinki)	Technical Support	09	253 313 60
	Technical Support Fax	09	253 313 81
	Relational Customer Care	09	253 313 38
	Home/Small Business Customer Care	09	693 791 94
	Fax	09	253 313 99
	Switchboard	09	253 313 00
	Web site: http://support.euro.dell.com
	E-mail: fin_support@dell.com
France (Paris/Montpellier)	Home and Small Business
	Technical Support	0825	387 270
	Customer Care	0825	823 833
	Fax	0825	004 701
	Switchboard	0825	004 700
	Switchboard (Alternative)	04	99 75 40 00
	Sales	0825	004 700
	Web site: http://support.euro.dell.com
	E-mail: web_fr_tech@dell.com
	Corporate
	Technical Support	0825	004 719
	Customer Care	0825	338 339
	Fax	01	55 94 71 01
	Switchboard	01	55 94 71 00
	Sales	01	55 94 71 00
	Web site: http://support.euro.dell.com
	E-mail: web_fr_tech@dell.com
Germany (Langen)	Technical Support	06103	766-7200
	Home/Small Business Customer Care		0180-5-224400
	Global Segment Customer Care	06103	766-9570
	Preferred Accounts Customer Care	06103	766-9420
	Large Accounts Customer Care	06103	766-9560
	Public Accounts Customer Care	06103	766-9555
	Switchboard	06103	766-7000
	Web site: http://support.euro.dell.com
	E-mail: tech_support_central_europe@dell.com
Ireland (Cherrywood)	Technical Support		0870 908 0800
	Home User Customer Care	01	204 4095
	Small Business Customer Care	01	204 4026
	Corporate Customer Care	01	204 4003
	Sales	01	286 0500
	SalesFax	01	204 0144
	Fax		0870 907 5590
	Switchboard	01	286 0500
	Web site: http://support.euro.dell.com
	E-mail: dell_direct_support@dell.com
Italy (Milan)	Home and Small Business
	Technical Support	02	577 826 90
	Customer Care	02	696 821 14
	Fax	02	696 821 13
	Switchboard	02	696 821 11
	Web site: http://support.euro.dell.com
	E-mail: web_it_tech@dell.com
	Corporate
	Technical Support	02	577 826 90
	Customer Care	02	577 825 55
	Fax	02	575 035 30
	Switchboard	02	577 821
	Web site: http://support.euro.dell.com
	E-mail: web_it_tech@dell.com
Luxembourg NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance.	Technical Support (Brussels, Belgium)	02	481 92 88
	Home/Small Business Sales (Brussels, Belgium)		toll free: 080016884
	Corporate Sales (Brussels, Belgium)	02	481 91 00
	Customer Care (Brussels, Belgium)	02	481 91 19
	Switchboard (Brussels, Belgium)	02	481 91 00
	Fax (Brussels, Belgium)	02	481 92 99
	Web site: http://support.euro.dell.com
	E-mail: tech_be@dell.com
Netherlands (Amsterdam)	Technical Support	020	581 8838
	Customer Care	020	581 8740
	Home/Small Business Sales		toll free: 0800-0663
	Home/Small Business Sales Fax	020	682 7171
	Corporate Sales	020	581 8818
	Corporate Sales Fax	020	686 8003
	Fax	020	686 8003
	Switchboard	020	581 8818
	Web site: http://support.euro.dell.com
	E-mail: tech_nl@dell.com
Norway (Lysaker) NOTE: Customers in Norway call Sweden for fax technical support.	Technical Support		671 16882
	Relational Customer Care		671 17514
	Home/Small Business Customer Care		231 62298
	Switchboard		671 16800
	Fax Technical Support (Upplands Vasby, Sweden)	00	08 590 05 594
	Fax Switchboard		671 16865
	Web site: http://support.euro.dell.com
	E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com
Poland (Warsaw)	Technical Support	22	57 95 700
	Customer Care	22	57 95 999
	Sales	22	57 95 999
	Switchboard	22	57 95 999
	Fax	22	57 95 998
	Web site: http://support.euro.dell.com
	E-mail: pl_support@dell.com
Portugal	Technical Support	35	800 834 077
	Customer Care		800 300 415 or 800 834 075
	Sales		800 300 410 or 800 300 411 or 800 300 412 or 351 214 220 710
	Switchboard	34	917 229 200
	Fax	35	121 424 01 12
	E-mail es_support@dell.com
Spain (Madrid)	Home and Small Business
	Technical Support		902 100 130
	Customer Care		902 118 540
	Switchboard		902 118 541
	Fax		902 118 539
	Web site: http://support.euro.dell.com
	E-mail: web_esp_tech@dell.com
	Corporate
	Technical Support		902 100 130
	Customer Care		902 118 546
	Switchboard	91	722 92 00
	Fax	91	722 95 83
	Web site: http://support.euro.dell.com
	E-mail: web_esp_tech@dell.com
Sweden (Upplands Vasby)	Technical Support	08	590 05 199
	Relational Customer Care	08	590 05 642
	Home/Small Business Customer Care	08	587 70 527
	Fax Technical Support	08	590 05 594
	Sales	08	590 05 185
	Web site: http://support.euro.dell.com
	E-mail: swe_support@dell.com E-mail Support for Latitude™ and Inspiron™: Swe-nbk_kats@dell.com E-mail Support for OptiPlex™ : Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com
Switzerland (Geneva)	Technical Support (Home and Small Business)		0844 811 411
	Technical Support (Corporate)		0844 822 844
	Customer Care (Home and Small Business)		0848 802 202
	Customer Service (Corporate)		0848 821 721
	Switchboard	022	799 01 01
	Fax	022	799 01 90
	Web site: http://support.euro.dell.com
	E-mail: swisstech@dell.com
UK (Bracknell)	Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])	0870	908 0500
	Technical Support (Direct/PAD and General)	0870	908 0800
	Global Accounts Customer Care	01344	723186
	Corporate Customer Care	0870	908 0500
	Preferred Accounts (500-5000 employees) Customer Care	01344	723 196
	Central Government Customer Care	01344	723 193
	Local Government Customer Care	01344	723 194
	Home/Small Business Sales	0870	907 4000
	Home/Small Business Customer Care	0870	906 0010
	Corporate/Public Sector Sales	01344	860 456
	Web site: http://support.euro.dell.com
	E-mail: dell_direct_support@dell.com

Asia and Other Regions Contact Numbers

Country (City)	Department Name or Service	Area Code	Local Number or Toll-Free Number
Australia (Sydney)	Home and Small Business		1-300-65-55-33
	Government and Business		toll free: 1-800-633-559
	Preferred Accounts Division (PAD)		toll free: 1-800-060-889
	Customer Care		toll free: 1-800-819-339
	Corporate Sales		toll free: 1-800-808-385
	Transaction Sales		toll free: 1-800-808-312
	Fax		toll free: 1-800-818-341
Brunei NOTE: Customers in Brunei call Malaysia for customer assistance.	Customer Technical Support (Penang, Malaysia)		633 4966
	Customer Service (Penang, Malaysia)		633 4949
	Transaction Sales (Penang, Malaysia)		633 4955
China (Xiamen)	Technical Support		toll free: 800 858 2437
	Customer Experience		toll free: 800 858 2060
	Home and Small Business		toll free: 800 858 2222
	Preferred Accounts Division		toll free: 800 858 2062
	Large Corporate Accounts		toll free: 800 858 2999
Hong Kong NOTE: Customers in Hong Kong call Malaysia for customer assistance.	Technical Support		toll free: 800 96 4107
	Customer Service (Penang, Malaysia)		633 4949
	Transaction Sales		toll free: 800 96 4109
	Corporate Sales		toll free: 800 96 4108
Japan (Kawasaki)
	Technical Support (Server)		toll free: 0120-1984-35
	Technical Support (Dimension™ and Inspiron) Technical Support Outside of Japan (Dimension and Inspiron)	81-44	toll free: 0120-1982-26 520-1435
	Technical Support (Dell Precision™, OptiPlex, and Latitude) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude)	81-44	toll free: 0120-1984-33 556-3894
	Customer Care	044	556-4240
	24-Hour Automated Order Status Service	044	556-3801
	Home and Small Business Group Sales	044	556-3344
	Individual User Sales	044	556-3344
	Business Sales Division (up to 400 employees)	044	556-3344
	Government, Educational, and Medical Sales	044	556-3345
	Preferred Accounts Division Sales (over 400 employees)	044	556-3433
	Dell Global Japan	044	556-3469
	Large Corporate Accounts Sales (over 3500 employees)	044	556-3430
	Faxbox Service	044	556-3490
	Switchboard	044	556-4300
	Web site: http://support.jp.dell.com
Korea (Seoul)	Technical Support		toll free: 080-200-3800
	Sales		toll free: 080-200-3777
	Customer Service (Penang, Malaysia)		604-633-4949
	Customer Service (Seoul, Korea)		2194-6220
	Fax		2194-6202
	Switchboard		2194-6000
Macau NOTE: Customers in Macau call Malaysia for customer assistance.	Technical Support		toll free: 0800 582
	Customer Service (Penang, Malaysia)		633 4949
	Transaction Sales		toll free: 0800 581
Malaysia (Penang)	Technical Support		toll free: 1 800 888 298
	Customer Service	04	633 4949
	Transaction Sales		toll free: 1 800 888 202
	Corporate Sales		toll free: 1 800 888 213
New Zealand	Home and Small Business		0800 446 255
	Government and Business		0800 444 617
	Sales		0800 441 567
	Fax		0800 441 566
Singapore (Singapore) NOTE: Customers in Singapore call Malaysia for customer assistance.	Technical Support		toll free: 800 6011 051
	Customer Service (Penang, Malaysia)	04	633 4949
	Transaction Sales		toll free: 800 6011 054
	Corporate Sales		toll free: 800 6011 053
South Africa (Johannesburg)	Technical Support	011	709 7710
	Customer Care	011	709 7707
	Sales	011	709 7700
	Fax	011	706 0495
	Switchboard	011	709 7700
	Web site: http://support.euro.dell.com
	E-mail: dell_za_support@dell.com
Southeast Asian/Pacific Countries (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries)	Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)		60 4 633-4810
Taiwan	Technical Support		toll free: 0080 60 1225
	Technical Support (Servers)		toll free: 0080 60 1256
	Customer Service (Penang, Malaysia)		633 4949
	Transaction Sales		toll free: 0080 651 228/0800 33 556
	Corporate Sales		toll free: 0080 651 227/0800 33 555
Thailand NOTE: Customers in Thailand call Malaysia for customer assistance.	Technical Support		toll free: 088 006 007
	Customer Service (Penang, Malaysia)		633 4949
	Sales		toll free: 088 006 009

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