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User Guide
Error Code and Qualifier Reference: Dell PowerVault 128T Tape Library User and Service Guide

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Error Code and Qualifier Reference: Dell™ PowerVault™ 128T Tape Library User and Service Guide


  Library Error Codes
  Interpreting Error Code Qualifiers

Library Error Codes

Table 1 "Error Codes and Recovery Procedures" lists the hard error codes and suggestions for recovery. Use the recovery instructions from the front panel display as the primary approach to troubleshooting. Each hard error is accompanied by a qualifier code and a list of sequence (micro-move) IDs (only used for factory diagnostics).

NOTE: The front panel may provide additional recovery suggestions that are not documented here. Download the latest library firmware to receive the most recent recovery procedures. (See "Upgrading Firmware.")

Each hard error code and error qualifier code is paired with a list of recovery suggestions. The library suggests the appropriate recovery procedures, which could include:

  • Power cycling the library.
  • Removing a tape from the drive.
  • Checking the library or host configurations.
  • Checking the cable connections (data or power).
  • Running diagnostic tests. Diagnostic tests are recommended to help isolate the appropriate Field Replaceable Unit (FRU) for replacement, or to clear the error condition.
  • Repositioning a tape or magazine.
  • Upgrading firmware.
  • Replacing a FRU. Replace FRUs in the order listed. Test after each FRU replacement to determine when the error condition is resolved.
Table 1. Error Codes and Recovery Procedures
Decimal Error Hex
Error		 Description Recovery Method
0 00H Error code not set.
1-8 01H-
08H 		Failed library controller self test

01h through 08h are controller tests. These errors are possible only on power-up.

  • Power cycle the library.
  • Observe the LEDs on the back of the library controller card and then review the LED strategy in "Using Library LEDs to Diagnose Status."
  • If the failure persists, replace the library controller card.
9 09H Failed translate motor test.

Cannot translate the transport.

  • Check for a possible obstruction in the transport pathway and remove it.
  • The umbilical cable may be faulty (see Figure 11 "Access to the Transport Assembly").
  • If the transport moves a little, but cannot fully rotate around the assembly, a faulty motor is indicated.
11 0BH Failed plunge motor test. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
12 0CH Transport failed to find the translate home position Make sure that all tape cartridges are fully seated in their slots.
14 0EH Transport failed to find the plunge home position.
15 0FH Has wrong library family firmware. Download new firmware (see "Upgrading Firmware").
18 12H Failed because magazine door is open. Close magazine doors.
20 14H Transport umbilical cable is missing or faulty. Check the transport cable connections or the cable that goes from the transport to the library (see Figure 11 "Accessing the Transport Assembly").
21 15H A chassis fan is disconnected or faulty. Check the chassis fan cable connection (see Figure 11 "Accessing the Transport Assembly").
23 17H Front panel cable is disconnected or faulty. Check the front panel cable connections.
24 18H Transport bar code reader failed self test. Power cycle the library.
27 1BH Transport controller unable to communicate with transport. Replace the transport assembly.
28 1CH Transport controller needs new firmware. Update the library's firmware.
29 1DH Failed transport firmware download. Update the transport's firmware.
50 32H Test not run, an invalid test number was specified. If incorrect test number was designated when initiating a test over the SCSI interface, select desired number and then reinitiate the test.
51 33H Test not run, tapes not in required locations. The library needs at least one tape and an empty slot to perform this test.
52 34H Test not run, an inventory check is needed.
  • Run the Inventory Check test.
  • Update the backup software to show the correct tape and slot configuration.
53 35H Failed test, refer to previous error. Note the error code qualifier to help determine appropriate testing (see Table 2 "Error Code Qualifiers").
54 36H Test not run, some elements are reserved. Check the backup software documentation to disable the reserved condition.
56 38H Cannot run test with tapes in current locations. The library needs at least one tape and an empty slot to perform this test. For a drive test, it cannot rewind the media.
57 39H Test not run, not enough tapes in the library. Load one additional tape into the library.
58 3AH Test not started, the transport contains a tape. Tun the Empty Transport test.
59 3BH Failed to put tape into magazine slot. Note the error code qualifier to help determine appropriate test (see "Interpreting Error Code Qualifiers").
60 3CH Failed to get tape from magazine slot. Note the error code qualifier to help determine appropriate test (see "Interpreting Error Code Qualifiers").
61 3DH Failed inventory check on a magazine slot.
  • Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
  • Check magazine back slot for debris or marks. Clean if necessary.
62 3EH Failed to load a tape into a drive. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
63 3FH Failed to unload a tape from a drive. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
64 40H Transport unable to inventory drive. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
65 41H Failed while checking for a cartridge in the transport. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
66 42H Transport stuck at home position. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
68 44H Failed to move after finding the plunge home position. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
69 45H Transport unable to move to the end of the track. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
70 46H Failed inventory check, transport contains a tape. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
72 48H Unable to put tape back into slot after power cycle. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
74 4AH Drive module disconnected or has failed.
  • Ensure that all drive modules are fully inserted into the drive bays at the rear of the library.
  • Note the LEDs on the drive modules. Then review the LED strategy in "Using Library LEDs to Diagnose Status." If the LED indicates failure, replace the drive module.
75 4BH Drive fan disconnected or faulty. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
76 4CH Failed to perform an inventory check. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
80 50H Drive reports hardware error.
81 51H Library failed during initialization. Power cycle the library.
82 52H Incorrect external SCSI connection. Library connected to wrong type of SCSI bus. Check the cable configuration (see "Connecting and Powering on the Library").
100 64H Library controller unable to communicate with drive module. Power cycle the library.
101 65H Drive module unable to communicate with drive. Power cycle the library.
102 66H Drive command time-out on drive module controller. Command time-out on 8051.
103 67H A drive module controller has failed. Power cycle the library and retry. Replace the drive module if unsuccessful (see "Removing and Replacing Drive Modules").
104 68H Failed drive module initialization. Power cycle the library.
105 69H Drive module serial time-out to drive. Retry command.
120 78H Library controller unable to communicate with Fibre Channel card. Ensure Fibre Channel card is installed and fully seated.
121 79H Failed to detect all of the Fibre Channel cards. Power cycle the library.
122 7AH Fibre Channel board command time-out. Power cycle the library.
123 7BH A Fibre Channel card has failed. Power cycle the library and retry. Replace card if unsuccessful (see "Removing and Replacing Cards").
126 7EH More than one Fibre Channel card is on a library level. Remove duplicate Fibre Channel card.
130 82H Library controller unable to communicate with remote management card. Power cycle the library.
131 83H Remote management card is missing or faulty.

Ensure the remote management card is installed.

Power cycle the library.
132 84H Remote management card board time-out. Retry command.
133 85H A remote management card has failed. Power cycle the library.
135 87H Failed because more than one remote management card is present. Remove the extra remote management card. There should be one card installed in the library.
140 8CH Front panel send command did not complete. Retry the operation.
141 8DH Front panel board missing. Power cycle the library.
142 8EH Front panel board
time-out.		 Retry command.
143 8FH Front panel board failed. Power cycle the library.
150-155 96H-9BH Failed transport controller self test. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
157 9DH Transport plunge motor cable is missing or faulty. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
158 9EH Transport translate motor cable is missing or faulty. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
159 9FH Transport barcode reader cable is missing or faulty. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").
160 A0H Transport illuminator cable is missing or faulty. Note the error code qualifier to help determine appropriate testing (see "Interpreting Error Code Qualifiers").

Interpreting Error Code Qualifiers

One or more of the following qualifiers are frequently displayed with an error code. Use the recovery methods to assist in determining appropriate diagnostic tests to isolate the error. This list may change if the firmware is updated.

Table 2. Error Code Qualifiers
Decimal Error Hex
Error		 Description Recovery Method
0 00H Qualifier code is unknown.
  • Check the error code.
10 0AH Plunge control system detected an over voltage.
  • Check the error code.
  • Clear the transport path.
11 0BH Plunge control system detected an over force.
  • Power the unit down.
  • Clear the transport path.
  • Power the unit back on.
12 0CH Plunge control system detected an error.
  • Power cycle.
  • Clear the transport path.
13 0DH Plunge control system timed out.
  • Power cycle.
16 10H Plunge control system detected an unknown error.
  • Power cycle.
19 13H Transport control system detected an unknown error.
  • Power cycle.
20 14H Transport control system detected an over voltage.
  • Clear the transport path.
21 15H Transport control system detected an over force.
  • Power the unit down.
  • Clear the transport path.
22 16H Transport control system detected an error.
  • Power cycle.
  • Clear the transport path.
25 19H Plunge control system failed to detect a hardstop.
  • Run Recalibrate Library test.
  • Power cycle.
26 1AH Transport control system failed to detect a hardstop.
  • Run Recalibrate Library test.
  • Run Test Lateral Encoder test.
28 1CH Plunge control system not initialized.
  • Run Recalibrate Library test.
29 1DH Transport control system not initialized.
  • Run Recalibrate Library test.
33 21H Failed to detect a cartridge in the drive.
  • Run Recalibrate Library test, followed by Check Inventory test.
  • Power cycle.
36 24H Drive module failed to eject a tape.
  • Take the drive off-line and back online.
  • Power cycle.
37 25H Plunge system went too far while inserting a tape.
  • Run Recalibrate Library test, followed by Check Inventory test.
  • Power cycle.
38 26H Plunge system went too far while unloading a tape. Drive module is missing or not communicating.
  • Make sure the drive is fully inserted.
  • Run Recalibrate Library test.
42 2AH Drive module is missing or not communicating.
  • Check that the drive is installed and online.
43 2BH The drive combination in the library is not supported.
  • Remove all relevant drives so that there is only one type in the library.

 
44 2CH Failed to detect a magazine calibration target.
  • Ensure the correct magazine type in installed in the library.
46 2EH Bar code reader is not working.
  • Run Recalibrate Library test.
  • Empty slot and download new library firmware.
47 2FH Drive module fan is not working properly.
  • Check for obstructions in the drive fan.
  • Try bringing the drive back online.
  • Replace the drive.
48 30H Failed to detect that the transport has gotten a tape.
  • Run Test Lateral Library test, Recalibrate Library test, followed by Check Inventory test.
50 32H Did not stop where expected while storing a tape.
  • Run Recalibrate Library test, followed by Check Inventory test.
  • Power cycle.
54 36H Did not stop where expected while getting a tape.
  • Run Recalibrate Library test, followed by Check Inventory test.
  • Power cycle.
56 38H Failed to empty the transport during an inventory check.
  • Ensure there is a vacant slot.
  • Run Recalibrate Library test, followed by Check Inventory test.
60 3CH Internal bus command did not complete successfully.
  • Run Recalibrate Library test, followed by Check Inventory test.
  • Power cycle.
83 53H A diagnostic test failed to complete.
  • Run Recalibrate Library test, followed by Check Inventory test.
  • Run diagnostic test again.
86 56H A command sent to the transport timed out.
  • Verify that the transport LEDs are on and green.
  • Clear any obstructions from the transport path.
87 57H A command to the transport was corrupted.
  • Power cycle.
88 58H Attempted to overlay commands to the transport controller.
  • Run Recalibrate Library test.
  • Clear the transport path.
  • Power cycle.
89 59H The transport lost power.
  • Run Recalibrate Library test.
91 5BH Status report from transport was corrupted.
  • Power cycle.
92 5CH Transport timed out while executing a command.
  • Verify that the transport LEDs are on and green.
  • Clear any obstructions from the transport path.
93 5DH General transport communication error.
  • Verify that the transport LEDs are on a green.
  • Clear any obstructions from the transport path.
94 5EH Failed to establish communication with transport.
  • Verify that the transport LEDs are on a green.
  • Clear any obstructions from the transport path.
95 5FH Transport needs firmware downloaded.
  • Download new library firmware.
96 60H Information received from the transport was corrupted.
  • Verify that the transport LEDs are on and green.
  • Clear any obstruction from the transport path.
97 61H A drive reported a hardware error during power up.
  • Replace the drive.
98 62H Drive did not recover during power-fail recovery.
  • Power cycle.
99 63H Transport is in an unknown state.
  • Power cycle.
100 64H Unable to move expected translate distance.
  • Power cycle.
101 65H Drive rejected the load of a tape.
  • Retry loading tape.
102 66H Command sent to drive timed out.
  • Retry command.
103 67H Drive controller module hardware failed.
  • Power cycle.
104 68H Drive controller module is busy.
  • Retry command.
105 69H Drive communications error.
  • Power cycle.
106 6AH Command sent to drive failed.
  • Retry command.
107 6BH Drive command is in progress.
  • Wait until command completes.
108 6CH Command sent to drive controller module timed out.
  • Retry command.
109 6DH Drive controller module is single sourced.
  • Power cycle.
110 6EH Status of the drive controller module is unknown.
  • Power cycle.
111 6FH Drive controller module is missing from I2C bus.
  • Power cycle.

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