When a failure occurs, the library firmware performs error recovery and reporting.
Error reporting includes Service Action Codes (SACs), Operator Intervention
Messages, and Operator Information Messages. All of these messages are discussed
and explained here. In addition, information on how to interpret the drive LEDs
is also discussed here.
If a failure requires operator service, a two-byte Service Action Code (SACs)
is generated and displayed on the Operator Panel. These codes indicate a specific
task that should be taken. Table
1 lists each SAC and the recommended actions.
| Reported SAC |
Error and Solution |
| 01 xx |
Type 1 Software errors including Microcode and Operating System
errors. |
| Power Off and On the library to recover from the error. Use the Rear Switch
to perform this action, wait at least one minute between power Off and On. |
| 02 xx |
Type 2 Software errors including Microcode Logic and Operating
System errors. |
| Power Off and On the library to recover from the error. Use the Rear Switch
to perform this action, wait at least one minute between power Off and On. |
| 03 xx |
Type 3 Software errors including Microcode Logic and Operating
System errors. |
| Power Off and On the library to recover from the error. Use the Rear Switch
to perform this action, wait at least one minute between power Off and On. |
| 04 xx |
Type 4 Software errors (Inter Processor) including Microcode and
Operating System errors. |
| Power Off and On the library to recover from the error. Use the Rear Switch
to perform this action, wait at least one minute between power Off and On. |
| 05 xx |
A permanent Operating System error occurred. |
| Power Off and On the library to recover from the error. Use the Rear Switch
to perform this action, wait at least one minute between power Off and On. |
| Contact Dell Support. |
| 10 xx |
Barcode scanner communications failed. |
| Retry the failing operation. |
| Power Off and On the library to recover from the error. Use the Rear Switch
to perform this action, wait at least one minute between power Off and On. |
| Contact Dell Support |
| 11 xx |
Barcode scanner communication is OK, data received from the Barcode
scanner is bad. |
| Ensure that the barcode label was supplied by Dell or a Dell approved
vendor. |
| Contact Dell Support |
| 13 xx |
Cannot read Barcode label or the label is bad. |
| Ensure that the barcode label was supplied by Dell or a Dell-approved
vendor. |
| Check the cartridge labels to ensure that they meet specifications, are
properly installed, and not damaged or dirty. The cartridge slots in question
are displayed with the Service Action Code. |
| Ensure that scan beam is not obstructed. |
| Retry the failing operation. |
| Turn Off and turn On the library to recover from the error. Use the Rear
Switch to perform this action, wait at least one minute between turning
the library Off and On. |
| Contact Dell Support. |
| 14 xx |
The system detects that the Serial Number is missing from its
NVRAM. |
| Record and re-enter the System Serial Number by either of these two
methods:
- Using the serial cable and HyperTerminal, enter the setser
command from the HyperTerminal prompt.
- Using the Menu panel, proceed through Menu—>More—>Service—>Start.
For Service—>Advanced, use 4535 as the
password. Select Serial # and enter the serial number.
|
| Contact Dell Support. |
| 15 xx |
An intermittent scanning error was detected. During Demo, the library
performs inventory after each complete demo cycle and detects a mismatch
between the number of cartridges scanned and the its previous database. |
| Note the number of cartridges installed in the library and use the
Operator Panel to compare this information with the number of cartridges
reported by the library. Examine the cartridges that are installed but
not reported by the library for proper cartridge labels, replace labels
if necessary. Note that if a whole column of cartridges is missing, the
column fiducial label can be defective, in this case the whole storage
column must be replaced.
If all labels are correct, clear the SAC and retry the Demo program |
| Contact Dell Support. |
| 21 xx |
NVRAM failures. |
| Check the Library configuration and reenter all data (SCSI ID, Time/Date,
Library Serial Number, etc.). |
| Turn the library off and on a few times and see if the same error conditions
re-appear. Use the Rear Switch to perform this action. Wait at least one
minute between turning the library Off and On. |
| Contact Dell Support. |
| 39 xx |
An external network error was detected by the Remote Management
Unit (RMU). |
| Ensure that the network cable is properly connected to the RMU. |
| Verify that the network the RMU is connected to is working properly. |
| Contact Dell Support. |
| 40 xx |
The Library detects that Servo power is missing. |
| Contact Dell Support. |
| 42 xx |
An incorrect library configuration is detected: the mailbox storage
column is missing or an incorrect drive configuration has been detected. |
| Check to make sure that the mailbox column is installed and the fiducial
label is properly installed and not damaged. The fiducial label is present
on both the single slot mailbox and the multi-slot mailbox. Verify that
no unsupported drives are installed in the library, and that the drives
are in the correct order with no gaps between drive locations. |
| Contact Dell Support. |
| 43 xx |
An unknown library configuration is detected; the barcode scanner
is unable to read the fiducial label located on the storage column or storage
magazine during a Teach operation. |
| Ensure that the Microcode level in the library supports the Hardware installed.
See Getting Information . |
| Check for a dirty, damaged, missing or wrong fiducial label located at
the storage array in the Library. |
| Contact Dell Support. |
| 44 xx |
An unknown fiducial label is detected during a Teach operation. |
| Ensure that the Microcode level in the library supports the
Hardware installed. See Getting Information. |
| Check for a dirty, damaged, missing or wrong fiducial label where the
picker is positioned. |
| Contact Dell Support. |
| 45 xx |
The fiducial label installed on the tape drive does not match the drive
installed in the drive module. The "xx" part of the SAC identifies
the drive. |
| Replace the Tape Drive Module with a DELL certified part. |
| Contact Dell Support. |
| 46 xx |
The barcode scanner detected a cartridge when one was not expected.
This occurs because the magazine's fiducial label was not scanned by the
library. Therefore, the library does not recognize the magazine as being
installed in the column. |
| This problem is caused by a magazine fiducial label that is too reflective
for the Barcode scanner to read. Cover the fiducial label with a piece of
translucent scotch tape to correct this problem. |
| Check for a dirty, damaged, missing or wrong fiducial label on the magazine
containing the cartridge in question. |
| Contact Dell Support. |
| 60 xx |
Cannot complete the Lock/Unlock Mailbox commands. |
| Run Lock Diagnostics from the Operator panel to see if there are any mechanical
bindings. |
| Contact Dell Support. |
| 70 xx |
Failures detected in the Picker Assembly Grip Finger Open operation.
|
| Run Grip finger diagnostics. |
| Contact Dell Support. |
| 71 xx |
Failures detected in the Picker Assembly Grip Finger Close operation. |
| Run Grip finger diagnostics. |
| Contact Dell Support. |
| 72 xx |
A Get command was issued but the sensor indicated that a cartridge
is already present in the Picker Assembly. |
| Look into the Picker Assembly and see if a cartridge is present. If a
cartridge is found in the picker, recover the cartridge and place it in
any empty slot, close the door and retry the failing operation. |
| 73 xx |
Failures detected in the Picker Assembly Finger Open/Close operations. |
| Contact Dell Support. |
| 74 xx |
A Get command was issued but the sensor indicated that the source
location is empty. |
| This error can be caused by a cartridge that is not fully inserted in
the storage slot above the failing slot. If this condition exists, push
the cartridge into its slot and close the library door. |
| Contact Dell Support. |
| 77 xx |
Failures detected in the Picker Assembly during a Retract operation.
|
| Contact Dell Support. |
| 78 xx |
A Put command was issued but the sensor indicated that the cartridge
is not present in the Picker Assembly. |
| Contact Dell Support. |
| 7A xx |
Failures detected in the Picker Assembly Reach/Retract operations.
|
| Contact Dell Support. |
| 7C xx |
Failures detected in the Picker Assembly Reach operation. |
Check for obstruction in the slot. Obstruction can be in the form of:
- an unlabeled cartridge.
- a cartridge in the slot during a Put operation.
- the slot wall in the magazine is too tight.
- a tape drive failure which prevents the cartridge from being inserted
properly.
Remove the obstruction or replace the magazine, close the door and retry
the failing operation. |
| Contact Dell Support. |
| 7E xx |
Failure detected while pushing a cartridge into a Tape drive feed
slot. |
| Check the cartridge for any physical damage. |
| Replace the failing Drive Module. |
| 80 xx |
Failures detected in the Rotary-axis Servo system. |
| Contact Dell Support. |
| 81 xx |
Failures detected in the Y-axis Servo system. |
| Contact Dell Support. |
| 82 xx |
An unexpected Motion Control condition was received. |
| Contact Dell Support. |
| 83 xx |
The Locate Fiducial Command failed with no target found. This
failure happens most likely during an initial installation of the Library
Subsystem. |
| Ensure that all fiducial labels are present on Mailbox, storage columns,
magazines, and drives. Replace the components that do not have a fiducial
label. |
| Clean all Teach Fiducial labels. |
| Contact Dell Support. |
| 89 xx |
Failure was detected while communicating with the Motion Controllers. |
| Contact Dell Support. |
| 8A xx |
The returned sense indicated that a motion command completed sooner
than expected. |
| Check the Y-axis for binding. Binding can be caused by an object that
prevents the Y-axis from homing and reaching its target correctly. |
| Contact Dell Support. |
| 8B xx |
Servo Failures detected in the Rotary and/or Reach axes. |
| Contact Dell Support. |
| 93 xx |
A failure was detected in the drive communication hardware
within the Library: the Library cannot communicate with one or more drives
(note the physical location of the failing drive, this information is
presented with the SAC). |
| If the accompanying message indicated that the Library cannot communicate
with one specific tape drive:
- Re-seat the drive in question by loosening the two thumbscrews, remove
the drive and re-install it in the same drive slot.
- Replace the failing Tape Drive Module.
|
| 94 xx |
Communication was previously established between the Library
and the tape drive but the Library detected that communication is no longer
present or the drive status is not as expected.
 |
NOTE:
The coordinates of the failing tape drive sled are posted on the Operator
Panel, but if this information was reset by the operator, it can be
retrieved by going to the error log and referring to the error modifier
"xxxx". This value will show the failing drive. |
|
| If the SAC modifier "xx" = "00":
- Re-seat the drive in question by loosening the two thumbscrews, remove
the drive and re-install it in the same drive slot.
- Check to see if there is a cartridge in the failing tape drive that
prevents the drive from becoming ready: Eject the cartridge and retry
the operation then replace the Tape Drive Module if appropriate.
|
| Contact Dell Support. |
| 95 xx |
The Picker Assembly delivered a cartridge to a tape drive but
the drive does not confirm tape loading status. The "xx" part
of the SAC identifies the drive. |
| Retry the operation by manually loading a cartridge into the tape drive.
Replace the failing Drive Module if this operation failed. |
| Contact Dell Support. |
| 98 xx |
The firmware variant installed on the tape drive is not supported by
the Library. The "xx" part of the SAC identifies the drive. |
| If the user has a certified spare tape drive module available, replace
the suspect tape drive module. |
| Contact Dell Support. |
| 9B xx |
A damaged tape leader on the media has caused a buckling failure or
a dropped leader inside the drive. |
| Remove the cartridge by pressing and holding the eject button on the tape
drive for 10 seconds. Discard the cartridge. See Improper
Media Handling Considerations for more information. |
| If the lights on the front of the drive continue to flash after the cartridge
has been removed, contact Dell Support. |
| A0 00 |
The Main Controller and Remote Management Unit failed to establish
communication. |
| Ensure that the Remote Management Unit is securely installed and properly
connected. |
| Contact Dell Support. |
| A1 xx |
The Library Main Controller established, but then lost communications
with one of the auxiliary controllers. |
| Contact Dell Support. |
| A2 xx |
Communication was initially established but is now lost between the
Main Controller PCBA and the Picker Control PCBA. |
| Contact Dell Support. |
| A3 xx |
Communication was initially established but is now lost between the
Main Controller PCBA and the Display Control PCBA. |
| Contact Dell Support. |
| D2 xx |
The Library detected that a fan has failed in one of the DC Power
Supplies. |
| If this Library has only one DC Power Supply, replace the DC Power Supply. |
| If this Library has two DC Power Supplies, listen to the fan located on
the back of each Power Supply. Replace the Power Supply that does not have
the fan running. |
| E0 xx |
A cartridge is stuck in the Picker Assembly; Operator Intervention
is required to remove the cartridge from the Grip fingers. |
| Remove the cartridge. |
| E1 xx |
The mailbox door is not fully closed |
| Close the Mailbox door. |
| E2 xx |
The front door is not fully closed; Operator Intervention is required
to close the door. |
| Close the front door. |
| E7 xx |
The Picker Assembly detected that a cartridge is not present in
the Grip fingers. The cartridge may not be seated properly in the Grip fingers
or the Get operation is not successful. Locate the cartridge in question. |
| If the cartridge is not properly seated in the grip fingers, remove the
cartridge, insert it in any empty slot and retry the operation. |
| If the cartridge is not in the Picker but located in its original slot,
the cartridge may be seated too tightly in the slot. Replace the magazine,
re-inventory and retry the operation. |
| Contact Dell Support. |
| E8 xx |
During a put cartridge after a successful Get command, the Picker
Assembly detected that the cartridge is no longer present in the Grip fingers.
Locate the missing cartridge. |
| If a cartridge is found, recover the cartridge, re-inventory the Library
and retry the operation. |
| Contact Dell Support. |
| FB xx |
Annual reminder. |
| This is an annual reminder to inspect the library for dust accumulation
on the front door air vents. Blocked vents could affect the airflow required
for proper cooling drives and electronics. In addition, clean the barcode
scanner window with a lint-free cloth. |
| After inspecting the air vents for dust accumulation and cleaning the
barcode scanner window, the SAC FB can be cleared for another year with
the following steps in the operator panel: select More —>
Service —> Normal —> OK —> Cancel or
OK to continue normal operation. |
When Operator intervention is required, Operator Intervention messages display on the Operator Panel.
Operator Intervention messages are up to four lines in length. The third and/or
fourth lines may contain variable information specific to the message. For SAC
indications, see Service
Action Codes. For Code Error Modifiers, refer to the PowerVault
136T Maintenance Guide.
| Message Lines |
Variables |
| Alert not found.
Press OK. |
None |
| -=—>ERROR!<=-
Initialization Error
Code: 0x%Y |
%Y = 4 digit error modifier |
| -=—>PERM ERROR!<=-
SEE USER'S GUIDE
SAC :%X
Code:0x%Y |
%X = 2 digit hex
%Y = 4 digit error modifier |
| -=—>PERM ERROR!<=-
SYSTEM WILL REBOOT
SAC :%X
Code:0x%Y |
%X = 2 digit hex
%Y = 4 digit error modifier |
| -—>SYSTEM REBOOTED<-
NEW CODE LOADED
Version %X.%YY.%ZZZZ |
current version
%X = 1 digit major rev
%Y = 2 digit minor rev
%Z = 4 digit minor rev |
| -—>SYSTEM REBOOTED<-
RECOVERED FROM ERROR
SAC :%X
Code:0x%Y |
%X = 2 digit hex
%Y = 4 digit error modifier |
| -—>SYSTEM REBOOTED<-
CALL FOR SERVICE
SAC :%X
Code:0x%Y |
%X = 2 digit hex
%Y = 4 digit error modifier |
| -—>TOO MANY ERRORS!<-
CALL FOR SERVICE
SAC :%X
Code:0x%Y |
%X = 2 digit hex
%Y = 4 digit error modifier |
| INTERVENTION NEEDED!
Please close the mailbox. |
None |
| INTERVENTION NEEDED!
Unexpected door open detected. Make sure the door is closed. |
None |
| INTERVENTION NEEDED!
Single-ended device detected on this Differential bus. |
None |
| INTERVENTION NEEDED!
Check SCSI bus port 0 connector and/or termination. |
None |
| INTERVENTION NEEDED! Remove cartridge in picker and
return to storage. |
None |
| BAD MEDIA
Cannot get type. Please label media.
Slot [%X %Y %Z] |
%X = column number
%Y = magazine number
%Z = row number |
| INTERVENTION NEEDED!
Remove cartridge from slot.
Slot [%X %Y %Z] |
%X = column number
%Y = magazine number
%Z = row number |
| UPSIDE DOWN MEDIA
Ensure cartridge is in slot properly.
Slot [%X %Y %Z] |
%X = column number
%Y = magazine number
%Z = row number |
| Slot IS OBSTRUCTED
Please check to see if slot is empty.
Slot [%X %Y %Z] |
%X = column number
%Y = magazine number
%Z = row number |
| Slot IS EMPTY
Please check to see if slot is full.
Slot [%X %Y %Z] |
%X = column number
%Y = magazine number
%Z = row number |
| COMMUNICATION FAILED
Restart drive to try communication again.
Drive %N[%X %Y %Z] |
%N = drive number
%X = column number
%Y = magazine number
%Z = row number |
| DRIVE COMM FAILED
Please verify drive communication path.
Drive %N [%X %Y %Z] |
%N = drive number
%X = column number
%Y = magazine number
%Z = row number |
DRIVE THREAD ERROR
Check for and remove
any damaged media in
Drive %N [%X %Y %Z]
|
%N = drive number
%X = column number
%Y = magazine number
%Z = row number |
| DRIVE SCSI ID FAILED
Please verify drive SCSI id setting for
Drive %N [%X %Y %Z] |
%N = drive number
%X = column number
%Y = magazine number
%Z = row number |
| TAPE PUSH FAILED
Please remove tape from drive.
Drive %N [%X %Y %Z] |
%N = drive number
%X = column number
%Y = magazine number
%Z = row number |
| DRIVE INIT FAILED
Please correct drive initialization for
Drive %N [%X %Y %Z] |
%N = drive number
%X = column number
%Y = magazine number
%Z = row number |
| DRIVE CLEAN FAILED
A cleaning operation failed to clean
Drive %N [%X %Y %Z] |
%N = drive number
%X = column number
%Y = magazine number
%Z = row number |
| INVALID LABEL
Please check media for valid label
Slot [%X %Y %Z] |
%X = column number
%Y = magazine number
%Z = row number |
| DUPLICATE LABEL
Please check volsers at element address
[%X and %Y] |
%X = element address
%Y = element address |
| SER NUMBER MISSING
Please enter the system serial number via the monitor. |
None |
| Your library firmware versions do not match. Download the
latest version to the library. |
None |
| One or more drives have downlevel firmware. You may wish to
update these drives. See User's Guide. |
None |
Operator Information Messages are messages that display on the Operator Panel
and give the library status. Table
3 explains the variables associated with the Operator Information messages.
Each drive has LEDs that indicate drive status. The general meaning of each
LED is described below. For more information, see the applicable drive manual,
available on the manufacturer's website.
The IBM® TotalStorage® LTO Ultrium 2 and LTO Ultrium 3 tape drives
(referred to in this manual as LTO-2 and LTO-3) have one LED that can be green
or amber.
The Quantum SDLT 220 and 320 drives have three LEDs.
The Hewlet-Packard SureStore Ultrium Tape drive (referred to in this manual
as LTO-1) has four LEDs.
When the SDLT tape leader fails to engage with the SDLT drive leader, a drive
hardware failure may occur. A damaged or mishandled cartridge is the most likely
cause of SAC Error 9B xx Drive Thread Error. The drive may be recoverable depending
on the magnitude of damage to the cartridge.
