User Guide

Troubleshooting: Creative PC-DVD Encore Dxr2 User's Guide

Troubleshooting: Creative PC-DVD™ Encore Dxr™2 User's Guide

Sound Problems • PC-DVD Drive Problems • Video Problems • DVD Playback Problems • DVD Title Problems • Installing DOS Drivers to Use Your PC-DVD as a CD-ROM • Running the CD-ROM Tests in the Dell Diagnostics

WARNING: Use of controls or adjustments, or performance of procedures other than those specified may result in hazardous radiation exposure. Do not open the PC-DVD drive case.

Sound Problems

Problem	Cause	Solution
No sound from speakers.	This may be caused by one of the following: The audio cable or speakers are not connected properly. The volume is not adjusted to an audible level. The drive may be faulty.	Try one of the following: Ensure that the PC-DVD drive, Dxr2 decoder card, and audio card are correctly connected. Also, ensure that the speakers are connected to the audio card's Speaker Out jack. Click the Start button, point to Programs, then Accessories, then Multimedia, and click Media Player. Open the Device menu and click CD Audio. Adjust the volume control slider, if necessary Or, if a speaker icon is displayed in the right end of the Microsoft� Windows� 95 taskbar, click the icon to display the volume control; make sure the Mute checkbox is clear and adjust the volume control slider as needed. Connect your headphones to the stereo phone jack on the front panel of the PC-DVD drive. If there is no sound from the headphones when an audio CD is playing in the PC-DVD drive, consult Dell about the possibly faulty drive.

PC-DVD Drive Problems

Problem	Cause	Solution
On attempting to play a disc, the following message appears: Disc does not contain DVD Video data.	PC-DVD Player cannot find the title track and/or information files.	Click OK to close the message—the disc may be in standard CD-ROM format and may play.
Following hardware installation, the following message appears: Unable to locate DVD-ROM drive assume drive D:. Error1.	The PC-DVD drive may not have been configured by Windows 95 or may be disconnected.	Try the following: Check the cable connection. Run the Windows 95 Add New Hardware wizard and allow Windows 95 to detect and install the PC-DVD drive.
The PC-DVD drive is not switched on when the system is restarted.	The power cable is not connected.	Ensure that the power cable is connected to the drive.
PC-DVD drive is not detected.	The IDE data cable is not connected correctly.	Ensure that the IDE data cable is connected properly to the drive and the computer.
Your computer does not recognize the PC-DVD drive.	The driver for the PC-DVD drive or the Dxr2 decoder card is not installed properly.	Reinstall the drivers using the installation diskette.
The disc tray cannot be ejected.	This may be caused by one of the following:	Do one of the following:
	The eject command is not being transmitted to the PC-DVD drive by your computer.	Turn off the computer. If you have a disc in the disc tray, insert a straightened paper clip into the Eject hole on the drive's front panel to eject the disc tray. Pull the ejected tray out gently. Avoid using excessive force to pull out the tray as this may damage your drive. Remove the disc and restart your computer.
	An application that is currently running is preventing the eject command.	Close the application that is running and restart your computer.
	The IDE data cable is not connected correctly.	Check the IDE data cable connection between the PC-DVD drive and the computer.

Video Problems

Problem	Cause	Solution
When attempting to play a DVD, the following message appears: The Interactive DVD Browser requires ActiveMovie. ActiveMovie either is not installed or not functional.	ActiveMovie was either not installed or is being used by another application.	Try the following: Check the Windows 95 taskbar to determine if a multimedia application may be running. To install ActiveMovie, place the PC-DVD Encore Dxr2 CD in the PC-DVD drive. Use the Windows 95 Explorer to locate the amovie.exe file in the amovie directory. Double-click to install the English-language version of ActiveMovie.
During video configuration, the following message appears: Auto Alignment failed.	The Dxr2 decoder card cable may not be properly connected.	Try the following: Check the cable connection on the Dxr2 decoder card, particularly VGA In and VGA Out. Start the PC-DVD Player, press the Settings button, and select Video Configuration. Press the Auto button to have the video automatically configured.
The video displayed on the monitor is blue or partially blue.	This may be caused by one of the following:	Try the following:
	VGA loopback cable is not connected correctly.	Check the VGA loopback cable connection. Try reversing the cable connection.
	Video alignment is not set correctly.	Open the Video Configuration utility and set the video alignment. Try using the Auto button to automatically configure the video. If automatic configuration does not work, try making minor adjustments manually.
	Colorkey value is not set correctly.	Change the color combination of the Windows 95 desktop. Click the right mouse button on the Windows 95 desktop and click Properties. On the Display Properties page, click the Appearance tab. On the Appearance tab page, select Desktop in the Item list and select a different color from the list. Click OK to make the change.
The video displayed on the monitor is not smooth.	This may be caused by one of the following:	Try the following:
	Bus mastering device drive is not installed.	Obtain the bus master device driver from the Dell file library.
	DMA transfer is not enabled. (Windows 95 OSR2 only.)	Enable DMA transfer. See Enabling DMA Transfer.

¹Changing settings in CMOS incorrectly can cause the system to stop functioning.

²Consult the Dell documentation for your system for additional CMOS information.

DVD Playback Problems

Problem	Cause	Solution
Error playing back .vob files from DVD movie titles.	The .vob files in DVD titles are protected by copyright.	Use Creative PC-DVD Player's Open File dialog to play back DVD titles.
Error playing back .mpg files.	The .mpg files may not conform to MPEG-1 or MPEG-2 format.	None.

DVD Title Problems

Problem	Cause	Solution
No sound from speakers.	This is a limitation of Windows 95 drivers that was corrected in Windows 95 OSR2.	Microsoft has corrected the problem with Windows 95 OSR2 and within Windows 98. Creative is currently working on device drivers that will correct the situation; check the Creative Web site (http://www.soundblaster.com) for the availability of the drivers. DVDs still function properly with the PC-DVD drive.

Installing DOS Drivers to Use Your PC-DVD as a CD-ROM

To use your PC-DVD drive as a CD-ROM drive, install the MS-DOS driver for your PC-DVD drive by performing the following steps:

Turn on your computer.
Insert the Creative PC-DVD Drivers Disk Installation Disk into your diskette drive.
At the MS-DOS prompt, type A:\INSTALL.EXE (A:\ is your diskette drive).
Follow the instructions on the screen to enable the PC-DVD drive to be recognized as a CD-ROM drive.
Reboot your system.

Running the CD-ROM Tests in the Dell Diagnostics

Consult the Dell documentation for your system for additional information on troubleshooting CD-ROM drive problems.

Please read all restrictions and disclaimers.

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