| Symptoms |
Solutions |
- Drive is not recognized by system.
|
1-1. Turn off the system and re-insert the drive.
1-2. Ensure that the power connector is inserted and seated
properly. Please refer to the Drive Connectors section.
1-3. Is the interface connector inserted and seated properly?
Please refer to the Drive Connectors section.
1-4. Check the system BIOS to make sure the SATA
interface is enabled. To check system BIOS settings for the SATA channels,
consult your Dell system documentation.
|
- Cannot read or play disc
|
2-1. If the disc is dirty (fingerprints, etc.), clean it with a
non-abrasive cloth from the disc center hole to the outside.
2-2. If
the disc is scratched and warped, do not insert it into the drive.
2-3.
If the disc is inserted upside-down, reinsert it in the proper
direction.
2-4. If the drive is not recognized, refer to section 1
above.
2-5. Check to see that the necessary software applications are
installed correctly.
|
- Certain types of discs do not play.
|
3-1. This drive only supports discs with the formats indicated in the
Specifications section. It cannot read the data on discs with other
formats. Check the disc's format.
|
- When playing an audio CD, drive shows disc activity but there is no
sound.
|
4-1. The drive's play mode may need to be set to "Digital." In Windows
XP, for example, use the Control Panel and open "System" and then
"Hardware." Start Device Manager and in "CD-ROM drives," double-click on
the entry for the drive, then click on the "Properties" tab. Check the box
marked "Enable digital CD audio for this CD-ROM device."
4-2. The CD
player application may need to be set to "Digital." In Windows Media
Player, for example, from the menu bar click on "Tools," then "Options,"
and then click on the "Device" tab. Select the drive and click on the
"Properties" button. Set the playback mode to "Digital."
|
- Cannot eject disc.
|
5-1. Check to see that the system is powered up.
5-2. If the drive
indicator does not light, refer to section 1 above.
5-3. Use Emergency
Eject Instructions to open the tray. Please refer to the Using the Drive section.
|
- Cannot write to disc.
|
6-1. Is the disc loaded in the drive with the read/write surface
facing the right direction? The label should be up. If a disc does not
have a label, the disc code on the inner side of the disc should be
properly oriented for reading when looking from the top of the
disc.
6-2. CD-R, DVD+R, and DVD-R discs cannot be re-written.
6-3.
Please check the type of disc that is being used. Please refer to
Specifications
section to ensure that the disc type is supported by this drive.
6-4.
Is there enough free space on the writable disc?
6-5. Did a screen
saver or other application operate while writing to the disc? If so, try
again with the application turned off.
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