| Symptoms |
Solutions |
|
1. Drive is not recognized by
system. |
1-1. If the power connector is not
inserted, reinsert it.
1-2. If the interface connector is not inserted or is not completely
inserted or is reversed, disconnect and reinsert it.
1-3. If the jumper-pin setting is wrong, confirm the setting and correct it.
1-4. Try another connector on the ATAPI cable.
1-5. Verify that BIOS settings are correct. (e.g. device is enabled in the
BIOS) |
|
2. Cannot play or read CD-ROM,
CD-R, or CD-RW in the drive. |
2-1. If the disc is dirty
(fingerprints, etc.), clean it.
2-2. If the disc is scratched, do not insert it into the drive.
2-3. If the disc is inserted upside-down, reinsert it in the proper
direction.
2-4. If the drive is not recognized, refer to solutions 1-1 to 1-3. |
|
3. Disc tray cannot be opened. |
3-1. If the power connector is not
inserted, insert it properly.
3-2. If the interface connector is not inserted, insert it properly.
3-3. If you have pressed the disc tray in by hand when the computer's power
was off or if the computer's power was turned off directly after the disc
tray was closed, there may be a problem with the engagement of the gears
inside the drive. Please contact Dell customer service.
3-4. If the disc access indicator does not light, refer to solutions 1-1 to
1-3. |
|
4. Certain types of discs cannot
be read in the drive. |
4-1. This drive only supports
discs with the formats indicated in the "Introduction" and "Specifications"
sections. It cannot read the data on discs with other formats. Check the
disc's format. |
|
5. Cannot write CD-R or CD-RW
discs. |
5-1. Check to see if there is dirt or scratches on the disc. If so, replace the disc.
5-2. Try closing some or all applications prior to writing to CD.
5-3. Verify that there is enough free space on the CD-R/RW disc.
5-4. Perform a test write before starting the actual write.
5-5. If the disc is inserted upside-down, reinsert it in the proper
direction.
5-6. If the drive or disc was moved from a low temperature environment to a
high temperature environment, wait for a few minutes before attempting to
write as condensation may occur either on the lens in the drive or on the
surface of the disc. |
