User Guide

Troubleshooting: NEC ND-2510A 8X DVD±R/RW Drive User's Guide

Symptoms	Solutions
Drive is not recognized by system.	Re-insert all cables and connectors. Verify jumper-pin settings. Refer to Section 4-Installing the Drive for more details.
Cannot play or read CD-ROM, read or write CD-R, CD-RW, DVD±R, or DVD±RW in the drive.	Check to see if the disc is inserted upside-down. Try another disc. If this disc plays or writes, verify if the original disc is dirty or badly scratched. You may attempt to clean/restore the disc per the disc manufacturers recommendations. Did a screen saver or other application operate while writing to the disc? If so, try again with application turned off. Is there enough free space on the CD-R/RW or DVD±R/RW disc? Was the drive or disc recently moved from a low temperature environment to a high temperature environment? (There is a possibility of condensation on the lens in the drive or on the surface of the disc.) If so, try again after 15 min.
When playing an audio CD, the CD player shows that the disc is playing, but no sound is heard through the speakers.	The drive's play mode may need to be set to "Digital." In Windows XP, for example, use the Control Panel and open "System" and then "Hardware." Start Device Manager and in "CD-ROM drives," double-click on the entry for the drive, then click on the "Properties" tab. Check the box marked "Enable digital CD audio for this CD-ROM device." The CD player application may need to be set to "Digital." In Windows Media Player, for example, from the menu bar click on "Tools," then "Options," and then click on the "Device" tab. Select the drive and click on the "Properties" button. Set the playback mode to "Digital."
Disc tray cannot be opened.	Shut down the system. Wait for 1 minute before powering the system back on. Press the eject button. Shut down the system. Insert a fine-tipped object no shorter than 4.5 cm in length and 1.3 mm in diameter (such as a stiff paper clip) into the Emergency Eject Hole. The disc tray will come partway out. Grip the front of the disc tray by thumb and forefinger and pull it out fully.
Disc tray cannot be closed.	If the tray will not close by pressing the eject button while the power is on, please turn the power off and wait. After one minute, turn the power on. The tray will automatically close. Finally, please check the tray will open/close appropriately by pressing the eject button.

Consult the Dell documentation for your system for additional information on troubleshooting DVD±R/RW drive problems.

Please read all restrictions and disclaimers.

Return to Contents

* IMPORTANT DELL DETAILS:

Some Genuine Windows Vista® features - like the new Aero user interface - are only available in premium editions of Genuine Windows Vista® and require advanced or additional hardware (e.g. monitors). Check www.dell.com.sg/vista for details.

**Dell's Terms and Conditions: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at: www.dell.com.sg

Prices and specifications are correct at date of publication but subject to availability or change without notice. Promotional deals apply to maximum order size of 3 desktop or laptop systems. Dell cannot guarantee that promotions and prices listed online will be available to purchase by telephone.

RETURNS POLICY: Dell’s “Returns Policy” found at http://www.dell.com.sg applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

ONSITE SERVICE : Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished .

COMPLETECOVER: CompleteCover service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. For complete details refer to CompleteCover service agreement found at www.dell.com/ap/services . This service is only available in selected countries.

TRADEMARKS: Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and other countries.

©2010 Advanced Micro Devices, Inc. All rights reserved. AMD, the AMD Arrow logo, ATI, the ATI logo, AMD Athlon, AMD Turion, Radeon and combinations thereof are trademarks of Advanced Micro Devices, Inc. Other trademarks are for informational purposes only and may be trademarks of their respective owners.

COPYRIGHT: © 2011 Dell Inc. All rights reserved.

User Guide

Troubleshooting: NEC ND-2510A 8X DVD±R/RW Drive User's Guide

Symptoms and Solutions