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What Are You Looking For?
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Find It Here
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- A diagnostic program for my computer
- Drivers for my computer
- My device documentation
- Desktop System Software (DSS)
| Drivers and Utilities Media
NOTE: The Drivers and Utilities media may be optional and may not ship with your computer.
Documentation and drivers are already installed on your computer. You can use the Drivers and Utilities media to reinstall drivers (see Reinstalling Drivers and Utilities) or to run the Dell Diagnostics (see Dell Diagnostics).
Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.
NOTE: Drivers and documentation updates can be found at support.dell.com.
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- How to set up my computer
- Basic troubleshooting information
- How to run the Dell Diagnostics
- Error codes and diagnostic lights
- Tools and utilities
- Additional information about setting up my computer
- How to troubleshoot and solve problems
- How to remove and install parts
| Quick Reference Guide
NOTE: This document may be optional and may not ship with your computer.
NOTE: This document is available as a PDF at support.dell.com.
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- Warranty information
- Terms and Conditions (U.S. only)
- Safety instructions
- Regulatory information
- Ergonomics information
- End User License Agreement
| Dell™ Product Information Guide
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- Service Tag and Express Service Code
- Microsoft Windows License Label
| Service Tag and Microsoft® Windows® License
NOTE: Your computer's Service Tag and Microsoft® Windows® License labels are located on your computer.
Your computer's Service Tag contains both a Service Tag number and an Express Service Code.
- Use the Service Tag to identify your computer when you use support.dell.com or contact support.
- Enter the Express Service Code to direct your call when contacting support.
Use the product key on the Microsoft Windows License Label if you need to reinstall your operating system.
- Use the product key on the License Label if you need to reinstall your operating system.
NOTE: As an increased security measure, the newly designed Microsoft Windows license label incorporates a missing portion or "hole" to discourage removal of the label.
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- Solutions — Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions
- Community — Online discussion with other Dell customers
- Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system
- Customer Care — Contact information, service call and order status, warranty, and repair information
- Service and support — Service call status and support history, service contract, online discussions with technical support
- Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer
- Reference — Computer documentation, details on my computer configuration, product specifications, and white papers
- Downloads — Certified drivers, patches, and software updates
- Desktop System Software (DSS)— If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, AMD™ processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.
| Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the appropriate support site.
To download Desktop System Software:
- Go to support.dell.com and click Drivers and Downloads.
- Click Select Model.
- Select your product model and click Confirm, or enter a service tag and click Go.
- Click System Utilities.
- Click Desktop System Software under Dell - Utility, and click Download Now.
- Click Run to run the driver, or Save to save the driver to your computer.
NOTE: The support.dell.com user interface may vary depending on your selections.
NOTE: DSS may or may not be available for your computer model.
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- Software upgrades and troubleshooting hints — Frequently asked questions, hot topics, and general health of your computing environment
| Dell Support 3
Dell Support 3 is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access Dell Support 3 from the 
icon in the taskbar.
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- How to find information about my computer and its components
- How to connect to the Internet
- How to add user accounts for different people
- How to transfer files and settings from another computer
| Windows Welcome Center
The Windows Welcome Center automatically appears when you use the computer for the first time. You can choose to have it appear every time you start your computer by placing a check in the Run at startup checkbox. Another method of accessing the Welcome Center is to click the Windows Vista Start button 
, and then click Welcome Center.
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- How to use Microsoft Windows XP or Windows Vista®
- How to work with programs and files
- How to personalize my desktop
| Windows Help and Support
Microsoft Windows XP:
- Click the Start button and click Help and Support.
- Either select one of the topics listed, or type a word or phrase that describes your problem into the Search box, click the arrow icon, and then click the topic that describes your problem.
- Follow the instructions on the screen.
Microsoft Windows Vista:
- Click the Windows Vista Start button
, and then click Help and Support.
- In Search Help, type a word or phrase that describes your problem, and then press <Enter> or click the magnifying glass.
- Click the topic that describes your problem.
- Follow the instructions on the screen.
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- Remote help with troubleshooting my computer
| DellConnect™ Service and Support
Dell associates can diagnose and repair your computer remotely over a broadband connection. To learn more and get started with DellConnect, go to support.dell.com and click Revolutionary remote help—DellConnect.
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- How to reinstall my operating system
| Operating System Media
NOTE: The Operating System media may be optional and may not ship with your computer.
The operating system is already installed on your computer. To reinstall your operating system, use the Operating System media. See Reinstalling Microsoft® Windows Vista® and Windows® XP.
After you reinstall your operating system, use the optional Drivers and Utilities media to reinstall drivers for the devices that came with your computer.
Your operating system product key label is located on your computer.
NOTE: The color of your media varies based on the operating system you ordered.
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