User Guide

User Guide
Service-Only Parts Replacement Procedures: Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide

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Service-Only Parts Replacement Procedures

Dell™ PowerEdge™ 6850 Systems Installation and Troubleshooting Guide

  Before You Begin

  Recommended Tools

  Control-Panel Assembly

  Fan Interposer Board

  SCSI Backplane

  System Board

  Power Distribution Board

  Chassis Intrusion Switch



Before You Begin

CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

The procedures in this document require that you remove the cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this document and the User's Guide available on support.dell.com. Always follow the instructions closely, and ensure that you review all safety precautions in the Product Information Guide.


Recommended Tools

You may need the following items to perform the procedures in this section:

  • #2 Phillips screwdriver

  • Wrist grounding strap


Control-Panel Assembly

Removing the Control Panel

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  2. Open the system. See "Opening the System" in "Troubleshooting Your System."

  3. Remove fan 1. See "Removing a System Fan" in "Installing System Components."

  4. Remove the three control-panel securing screws from the system front panel. See Figure C-1.

  5. Lift the control-panel assembly out of the chassis.

  6. Disconnect the control-panel cable from the control-panel assembly.

Figure C-1. Removing and Installing the Control-Panel Assembly

Installing the Control Panel

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Connect the control-panel cable to the control-panel assembly. See Figure C-1.

  2. Lower the control-panel assembly into the system and align it with the front panel.

  3. Secure the control-panel assembly to the system front panel with the three control-panel securing screws.

  4. Ensure that the control-panel cable is secure in its retaining clip on the chassis.

  5. Install fan 1. See "Installing a System Fan" in "Installing System Components."

  6. Close the system. See "Closing the System" in "Troubleshooting Your System."

  7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.


Fan Interposer Board

Removing a Fan Interposer Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  2. Open the system. See "Opening the System" in "Troubleshooting Your System."

NOTICE: To prevent damage to the drives and backplane, you must remove the SCSI drives and diskette/optical drive carrier from the system before removing the backplane. You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.
  1. Remove all SCSI hard drives. See "Removing a SCSI Hard Drive" in "Installing Drives."

  2. Remove the optical drive/diskette drive carrier.

To remove the drive carrier, pull the release latch forward, then slide the carrier out of the chassis. See Figure 7-3.

  1. Remove fans 1 and 3 or 2 and 4 (depending on which fan interposer board is being replaced). See "Removing a System Fan" in "Installing System Components."

  2. Remove the SCSI backplane. See "Removing the SCSI Backplane."

  3. Remove the two screws and remove the fan interposer board. See Figure C-2.

Figure C-2. Removing and Installing a Fan Interposer Board

Installing a Fan Interposer Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Slip the two securing tabs on the fan interposer board into the two slots on the side of the fan bay. See Figure C-2.

  2. Secure the fan interposer board with the two screws.

  3. Install the SCSI backplane. See "Installing the SCSI Backplane."

  4. Install the fans. See "Installing a System Fan" in "Installing System Components."

  5. Install the optical drive/diskette drive carrier.

Slide the drive carrier into its drive bay and press in the release latch. See Figure 7-3.

  1. Install the SCSI hard drives in their original locations. See "Installing a SCSI Hard Drive" in "Installing Drives."

  2. Close the system. See "Closing the System" in "Troubleshooting Your System."

  3. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.


SCSI Backplane

Removing the SCSI Backplane

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  2. Open the system. See "Opening the System" in "Troubleshooting Your System."

NOTICE: To prevent damage to the drives and backplane, you must remove the SCSI drives and diskette/optical drive carrier from the system before removing the backplane. You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.
  1. Remove all SCSI hard drives. See "Removing a SCSI Hard Drive" in "Installing Drives."

  2. Remove the optical drive/diskette drive carrier.

To remove the drive carrier, pull the release latch forward, then slide the carrier out of the chassis. See Figure 7-3.

  1. Remove the cooling shroud. See "Removing the Cooling Shroud" in "Installing System Components."

  2. Remove the processor filler blanks or heat sinks from processors 2 and 4. See "Removing a Processor" in "Installing System Components."

  3. Disconnect the SCSI, data interface, and power cables from the back of the SCSI backplane.

For improved access, remove the SCSI cable(s) from the clip that is attached to the fan-3 air guard and move the cable(s) away from the backplane; lift up the data interface cable clip from the fan-4 air guard and move the cable away from the backplane. See Figure C-3.

Figure C-3. Removing and Installing SCSI Backplane Cables

NOTICE: When disconnecting the control-panel cable, hold the white pull-tab next to the control-panel cable connector to prevent damage to the SCSI backplane or the cable itself.
  1. Disconnect the control-panel cable from the control-panel cable connector on the front of the SCSI backplane. See Figure C-4.

  2. Remove the SCSI backplane:

    1. Pull the spring-loaded blue retention pin away from the front of the backplane, then slide the backplane upward. See Figure C-4.

    1. When the backplane cannot slide upward any farther, pull the backplane toward the back of the system to remove it from the retention hooks.

    2. Lift the board out of the system, being careful to avoid damaging components on the face of the board.

    3. Place the SCSI backplane face down on a work surface.

Figure C-4. Removing and Installing the SCSI Backplane

Installing the SCSI Backplane

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Install the SCSI backplane:

    1. Slowly lower the backplane into the system, being careful to avoid damaging components on the face of the board.

    1. Align the installation alignment slot on the bottom of the backplane with the alignment pin on the bottom of the chassis. See Figure C-4.

    2. Slide the retention slots on the backplane over the retention hooks on the chassis.

    3. Slide the backplane downward until the blue retention pin snaps into place.

  2. Connect the SCSI, data interface, and power cables to the back of the SCSI backplane.

Secure the SCSI cable(s) in the clip that is attached to the fan-3 air guard; attach the data interface cable clip to the fan-4 air guard to secure the data interface cable. See Figure C-3.

  1. Connect the control-panel cable to the front of the SCSI backplane.

  2. Install the processor filler blanks or heat sinks on processors 2 and 4. See "Installing a Processor" in "Installing System Components."

  3. Install the SCSI hard drives in their original locations. See "Installing a SCSI Hard Drive" in "Installing Drives."

  4. Install the optical drive/diskette drive carrier.

Slide the drive carrier into its drive bay and press in the release latch. See Figure 7-3.

  1. Install the cooling shroud. See "Installing the Cooling Shroud" in "Installing System Components."

  2. Close the system. See "Closing the System" in "Troubleshooting Your System."

  3. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.


System Board

Removing the System Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  2. Open the system. See "Opening the System" in "Troubleshooting Your System."

NOTICE: To prevent damage to the drives and backplane, you must remove the SCSI drives and diskette/optical drive carrier from the system before removing the backplane. You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.
  1. Remove all SCSI hard drives. See "Removing a SCSI Hard Drive" in "Installing Drives."

  2. Remove the optical drive/diskette drive carrier.

To remove the drive carrier, pull the release latch forward, then slide the carrier out of the chassis. See Figure 7-3.

  1. Remove the cooling shroud. See "Removing the Cooling Shroud" in "Installing System Components."

  2. Remove the heat sinks/processor filler blanks. See "Removing a Processor" in "Installing System Components."

  3. Disconnect the SCSI, data interface, and power cables from the front of the SCSI backplane.

For improved access, remove the SCSI cable(s) from the clip that is attached to the fan-3 air guard and move the cable(s) away from the backplane; lift up the data interface cable clip from the fan-4 air guard and move the cable away from the backplane. See Figure C-3.

  1. Remove the memory risers cards/memory filler blanks. Because the system is turned off and the memory riser cards have no power, see "Removing and Installing a Non–Hot-Pluggable Memory Riser Card" in "Installing System Components."

  2. Remove the Fibre Channel module card, if applicable. See "Removing a Fibre Channel Module Card" in "Installing System Components."

  3. Remove all expansion cards. See "Removing an Expansion Card" in "Installing System Components."

  4. Remove the expansion-card insulator:

    1. Press in the two release tabs and lift up the front of the expansion-card insulator. See Figure C-5.

    1. Slide the expansion-card insulator toward the front of the chassis.

    2. Lift the expansion-card insulator out of the chassis.

Figure C-5. Removing and Installing the Expansion-Card Insulator

  1. Place the two slide switches on each side of the chassis in the unlocked position to release the chassis crossbar, then lift up the crossbar and remove it. See Figure C-6.

Figure C-6. Removing and Installing the Chassis Crossbar

  1. Disconnect all data interface cables, the chassis intrusion switch cable, and the RAID battery cable (if applicable) from the system board.

  2. Disconnect the power distribution cable harness from the system board.

The power distribution cable harness and the side of the chassis have Velcro pads to hold the cable harness in place while you remove the system board. Bend the cable harness straight up and secure it to the side of the chassis. See Figure C-7.

Figure C-7. Securing the Power Distribution Cable Harness

  1. Remove the RAID battery compartment:

    1. Gently pull the RAID battery compartment straight up. See Figure C-8.

    1. Lift the battery compartment away from the side of the chassis.

Figure C-8. Removing and Installing the RAID Battery Compartment

  1. Remove the system board:

    1. Pull up the spring-loaded blue retention pin located in the center of the system board, and then slide the system board toward the front of the chassis until it stops. See Figure C-9.

    1. Slowly and evenly lift the system board above the retention hooks, ensuring that the system board is clear of all 17 retention hooks, then evenly lift up the left side of the system board. See Figure C-9.

    2. Lift the system board out of the chassis, left side first.

Figure C-9. Removing and Installing the System Board

Installing the System Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Transfer the RAID memory and RAID key (if present), processors, VRMs, and jumpers to the new system board. See Figure A-3 in "Jumpers, Switches, and Connectors" for the location of the system board connectors.

NOTE: Do not install the heat sinks/processor filler blanks at this time.
  1. Install the new system board:

    1. Lower the right side of the system board into the chassis.

    1. Slowly lower the left side of the system board into the chassis.

NOTE: Ensure that the SCSI backplane power cable from the power distribution board does not impede the system board as you lower the system board into the chassis.
    1. Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat.

    2. Ensure that all 17 retention hooks on the bottom of the chassis are inserted into the retention slots on the system board. See Figure C-9.

    3. Push the system board toward the back of the chassis until the blue retention pin snaps into place.

  1. Install the RAID battery compartment:

    1. Insert the two securing tabs on the battery compartment into the two securing slots on the side of the chassis. See Figure C-8.

    1. Press down the battery compartment to secure it.

  2. For ease, connect the cables in the order listed below. See Figure A-3 and Figure A-5 in "Jumpers, Switches, and Connectors" for the locations of the connectors on the system board and on the SCSI backplane, respectively.

    • Power distribution harness to the power connectors on the corner of the system board

    • Data interface cable from the system board BKPLN SIG connector to the SCSI backplane interface connector

NOTE: Ensure that you attach the data interface cable and its cable clip to the fan-4 air guard. See Figure C-3.
    • SCSI power cable to the SCSI backplane power connector

    • RAID battery cable to the system board RAID BAT connector, if applicable

    • Chassis intrusion switch cable to the system board intrusion switch connector

    • SCSI A data cable from the system board SCSI_A connector to the SCSI A backplane connector

NOTE: Ensure that you insert the SCSI A cable into the retaining clip on the fan-3 air guard. See Figure C-3.
    • SCSI B data cable from the system board SCSI_B connector to the SCSI B backplane connector, if applicable

NOTE: Ensure that you insert the SCSI B cable into the retaining clip on the fan-3 air guard. See Figure C-3.
  1. Install the heat sinks/processor filler blanks. See "Installing a Processor" in "Installing System Components."

  2. Install the chassis crossbar:

    1. Insert the guides on each end of the crossbar into the slots on each side of the chassis. See Figure C-6.

    1. Slide the crossbar down until the guides are at the bottom of the slots.

    1. Secure the crossbar by sliding the two slide switches on each side of the chassis to the locked position.

  3. Install the expansion-card insulator:

    1. Slip the two slots on the back of the insulator into the two back retention hooks that protrude from the bottom of the chassis through the system board. See Figure C-5.

    1. Align the two slots on the front of the insulator over the two front retention hooks that protrude from the bottom of the chassis through the system board.

    2. Press in the two release tabs on the slots and secure the insulator onto the retention hooks.

  4. Install all expansion cards. See "Installing an Expansion Card" in "Installing System Components."

  5. Install the Fibre Channel module card, if applicable. See "Installing a Fibre Channel Module Card" in "Installing System Components."

  6. Install the memory risers cards/memory filler blanks. Because the system is turned off and the memory riser cards have no power, see "Removing and Installing a Non–Hot-Pluggable Memory Riser Card" in "Installing System Components."

  7. Install the cooling shroud. See "Installing the Cooling Shroud" in "Installing System Components."

  8. Install the optical drive/diskette drive carrier.

Slide the drive carrier into its drive bay and press in the release latch. See Figure 7-3.

  1. Install the SCSI hard drives in their original locations. See "Installing a SCSI Hard Drive" in "Installing Drives."

  2. Close the system. See "Closing the System" in "Troubleshooting Your System."

  3. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.


Power Distribution Board

Removing the Power Distribution Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  2. Open the system. See "Opening the System" in "Troubleshooting Your System."

  3. Remove the power supplies. See "Removing a Power Supply" in "Installing System Components."

  4. Remove the system board. See "Removing the System Board."

  5. Remove the seven securing screws. See Figure C-10.

  6. Lift the power distribution board out of the chassis.

Figure C-10. Removing and Installing the Power Distribution Board

Installing the Power Distribution Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Position the three alignment slots on the power distribution board with the three alignment tabs on the bottom of the chassis. See Figure C-10.

  2. Secure the power distribution board with the seven screws.

  3. Install the system board. See step 2 through step 13 in "Installing the System Board."

  4. Install the power supplies. See "Installing a Power Supply" in "Installing System Components."

  5. Close the system. See "Closing the System" in "Troubleshooting Your System."

  6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.


Chassis Intrusion Switch

Removing the Chassis Intrusion Switch

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  2. Open the system. See "Opening the System" in "Troubleshooting Your System."

  3. Remove the cooling shroud. See "Removing the Cooling Shroud" in "Installing System Components."

  4. Remove the heat sink or processor filler blank from processor 3. See "Removing a Processor" in "Installing System Components."

  5. Remove the SCSI cables from the clip that is attached to the fan-3 air guard and move the cables to the side. See Figure C-3.

  6. Disconnect the intrusion-switch cable from its system board connector. See Figure C-11.

  7. Grasp the intrusion switch by its top and bottom areas and slowly and firmly pull the switch out from the intrusion-switch clip.

Figure C-11. Removing and Installing the Chassis Intrusion Switch

Installing the Chassis Intrusion Switch

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Connect the intrusion-switch cable to its system board connector. See Figure C-11.

  2. Align the two grooved sides of the top of the intrusion switch with the inside of the intrusion-switch clip and then gently, but firmly, press in the switch until it is fully seated. See Figure C-11.

  3. Install the heat sink or processor filler blank on processor 3. See "Installing a Processor" in "Installing System Components."

  4. Secure the SCSI cable(s) in the clip that is attached to the fan-3 air guard. See Figure C-3.

  5. Install the cooling shroud. See "Installing the Cooling Shroud" in "Installing System Components."

  6. Close the system. See "Closing the System" in "Troubleshooting Your System."

  7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.


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