The following table lists the resources that Dell provides as support tools.
Additional resources may be shipped with your computer system.
Resources and Support Tools
|
Resource
|
Contents
|
Using the Resource
|
|---|
| Setup and Quick Reference Guide - System setup
- Support tools
- Frequently asked questions
- Basic troubleshooting
- Upgrade information
| See the Setup and Quick Reference Guide for information on the following: - Setting up your computer
- Finding and using support resources
- Diagnosing a problem
- Using tools and utilities
|
| Service and Registration Labels The labels located on your Dell computer. | The Express Service Code and Service Tag Number are unique identifiers for your Dell computer. You will need the Product Key (or Product ID) number to complete the OS setup. For more information, see the Setup and Quick Reference Guide. |
| Dell Precision ResourceCD - Dell Diagnostics
- Drivers
- Utilities
- Computer and device documentation
| See the main menu on the ResourceCD that was shipped with your computer. Use the pull-down menu to make selections appropriate for your computer. You can perform the following tasks: - Diagnose a problem
- Install or reinstall drivers
- Obtain information on your computer and devices
NOTE: User documentation and drivers are already
installed on your computer when shipped from Dell. You
can use this CD to access documentation, reinstall drivers,
or run diagnostics tools.
|
| OS CD | To reinstall your operating system, use the OS CD that was shipped with your computer. NOTE: The OS CD may not include all the latest drivers
for your computer. If you reinstall your OS, use the
ResourceCD to reinstall drivers for the devices shipped
with your computer.
For more information about reinstalling your OS, see the OS installation documentation that was shipped with your computer. |
| OS installation guide | See the OS installation guide for information on reinstalling and configuring your OS. |
| User's guides for your computer and devices | Depending
on your operating system, double-click the Users Guides icon on
your desktop to access the electronic documentation stored on your hard
drive or click Start and select Help and Support. Obtain information on the following: - Using your computer
- Configuring system settings
- Removing and installing parts
- Installing and configuring software
- Diagnosing a problem
- Technical specifications
- Device documentation
- Getting technical assistance
|
| Dell support website - Frequently
Asked Questions
- Downloads for your computer
- Documentation
- Online discussion about your computer
- Searchable database
| Go to http://support.dell.com: - Get help with general usage, installation, and troubleshooting questions
(Ask Dudley, Dell Knowledge Base)
- Access documentation about your computer and devices (Dell Documents)
- Get the latest versions of the drivers for your computer (Downloads for Your
Dell)
- Join online discussions with other Dell customers and Dell technical professionals
(Dell Talk)
- Explore a list of online links to Dell's primary vendors
|
| Dell Premier Support website - Service call status
- Top technical issues by product
- Frequently asked questions by product number
- Customized service tags
- System configuration detail
| Go to http://premiersupport.dell.com: The Dell Premier Support website is customized for corporate, government, and education customers.
It may not be available in all regions. |
| Interior service label | A service label affixed to the inside of your computer cover provides information about working inside your computer. |
| OS documentation | Click
Start and select Help to obtain information on your OS. For information on some of the new features in Windows XP, see "Overview of Windows XP." |
