| Talking to the Technician: |
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| Explain your problem to the technician. |
| Be prepared to provide the technician with the following information: |
| - Your system's Service Tag Number |
| - The names and versions of installed operating systems; the operating system that was running when the problem occurred |
| - Peripherals being used |
| - Any error messages and/or beep codes received and when they occurred |
| - What you were doing when the problem occurred. If your monitor/notebook battery is faulty, please kindly check the PPID# e.g
DS/N JP-021KEV-42011-12C-0343 before you proceed to contact our technical support for further troubleshooting |
| - What steps you have taken to resolve the problem, including the results from the diagnostic tests |
| Cooperate with the technician to resolve the problem. |
| Cooperation is critical to a successful resolution. Listen carefully and follow the technician's suggestions. Tell the technician exactly what happens when you perform the suggested task. |
| If this document cannot resolve your problem, please fill the Request Support form or join in online discussions to get online support .
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